Policies and Procedures

Policies and Procedures

Aims and Objectives

The aim of Safe and Sound Nursery and Kidz Club is to ensure the happiness and security of all the children within our care.

We will provide a safe and happy environment where the children can learn through play and develop essential life skills.

We will support each child so that they become independent in dressing themselves, managing their own personal hygiene and become responsible for their own actions.

Children will be encouraged to share and communicate with their peers and adults through positive re-enforcement. All children will have the opportunity to take part in all the activities provided.

Children will be encouraged to follow the rules of our childcare setting. Children will be encouraged to be respectful towards adults their peers and to behave appropriately during the childcare sessions and at lunchtime.

Registration Visit / Welcome to Parents and Carers

All parents and carers will be treated equally. On their first visit the parent / carer will be shown around the childcare setting by a qualified member of staff.

The tour will include all play rooms, the cloakroom, the children’s toilets, the parent notice board and the garden (weather permitting) both up and downstairs.

The member of staff will promote the Nursery’s aims and objectives and explain this policy and procedure document. The parent will have the opportunity to view the policies and procedures file underpinning the work of the childcare staff working within the childcare setting.

The parent / carer will be given a child registration form, settling in record form and the parent section of their child’s EYFS learning journey to complete. The parent will also be given a list of what is included within their childcare fees and what items to bring to the childcare setting.

The parent will be given information in relation to the Early Years Foundation Stage Curriculum and be provided with a copy of the what to expect when document to read.

The parent will also have the opportunity to view all staff members training certificates on the parent notice board.

If the parent wishes to take a place up at the childcare setting a start date will be agreed and recorded on the application form. Parents / carers will be encouraged to ask questions and to stay and observe if they wish. The Parent/ Carer will not be left on their own by the member of staff undertaking the registration visit.

Admissions policy

Matters, which are considered when deciding which child can be offered a place within the nursery and Kidzclub setting, are:

1. Availability of spaces considering the adult to child ratios, the age of the child and the registration requirements.
2. When an application for a place is received (extra weight is given to those who have been on the waiting list the longest).
3. Our ability to provide the facilities to suit the needs and welfare of the child.
4. The effect on the existing children and staff of the admission of that child.
5. A child wanting a full-time place will usually have preference over one requiring part time only.
6. Those children who are siblings of those already with us.

We never have and never will discriminate against a child on the grounds of sex, race, religion, colour or creed.

The Equality Act 2010 and SEND Code of Practice 0 to 25 Years 2014, lays down a legal obligation on us to consider those designated disabled or disadvantaged, using as far as possible the same criteria as for all the children. we will in their case carry out an additional review of their individual circumstances and requirements then assess our ability within the childcare setting to meet those needs. If we can meet those needs by making reasonable adjustments we will do so.

Settling in policy

In our setting, we believe that every child is different, and that is why we do not have a specific procedure to follow when settling a child into our setting.

We are willing wherever possible to go along with parents’ wishes after all parents know their children better than anyone. We are aware that each family has its own routine and views on sleep. If a child attending Nursery is noticeably sleepy or irritable we will provide a quiet area for rest. If the child, then falls asleep we will allow the child to rest for a short period informing the parent or carer when they return to collect the child. Under no circumstance will we deprive a tired child of sleep.

Parents are encouraged on enrolment to fill out a settling in sheet, which provides information, which we can use to help to settle the child and integrate them into the setting.

Parents and children can have up to two free short visits to help them to feel settled. These short visits are free of charge. Fees are charged once a child attends a session without a parent being present.

Key Person Policy and Feedback to Parents

Parents /Carers are encouraged to discuss the progress of their child at any time. Staff will be available to discuss your child’s progress or listen to any concerns that you may have. Your child will be allocated a Key Person in advance of the start at the childcare setting and on request we may also organize a home visit from a member of the management team.

The key person will be responsible for updating your child’s ‘Learning Journey’ where your child’s achievements will be recorded through photographs, special pieces of work and observations carried out by members of staff. Your child’s learning journey will be passed on to you when your child leaves the setting. Your child’s Key Person will also be responsible for updating your child’s Tracker Record of the EYFS. This is a more formal assessment, where your child’s progress is marked against the expectations of the Early Years Foundation Stage. With your consent this record will be passed onto your child’s school or next setting when your child leaves. You are free to view either of these records at any time. Your child’s Key Person will be a familiar face with whom you can share information or a point of contact if you have any concerns regarding your child’s progress or well-being.

Safe and Sound Nursery and Kidz Club believes that to continue good practice, communication with parents is essential. During each school term we will ask the child’s parent /carer to record their comments and feelings on how their child is progressing onto a sticky label, which will then be placed in the child’s summative assessment record.

At Safe and Sound Nursery and Kidz Club we aim to hold a parent evening twice a year. This is an ideal opportunity for parents and carers to discuss their child’s progress with their Key Person and to view both the ‘Learning Journey’ and Tracker Record. We also have a Suggestion Box for parents to leave suggestions and comments in relation to the childcare provided. We would be grateful for any comments or suggestions that would be of benefit to both our children and staff. All suggestions will be kept confidential.

Staff Development, Training, Appraisal and Supervision System Policy

At Safe and Sound Nursery and Kidz Club we believe that it is very important to continuously develop and improve upon the quality of care that we provide for the children within the childcare setting and to keep up to date with changes in legislation. Staff will continuously strive to develop and broaden their existing knowledge and skills in childcare. Staff will do this by:

• Staff will ensure that they attend external training courses on a regular basis. Including updating their knowledge wherever required via distance learning.
• Staff will ensure that they read and take account of any statutory guidance and documentation that underpins their childcare role and implement any recommendations from the guidance, within their working practice.
• Management will ensure that all members of the childcare team are fully conversant with all aspects of the childcare role and the workings of all aspects of the nursery and kidz club setting.
• management will ensure that all childcare staff are suitably trained and qualified to do so and consider government guidelines, recommendations and any statutory guidance underpinning the childcare role. Including but not limited to the Disclosure and Barring system and Disqualification by Association guidance 2015.
• All staff will be provided with a comprehensive appraisal and supervision system. New members off staff will receive full training in relation to all aspects of the workings of the childcare environment and be shadowed by more experienced members of staff to ensure that their work is up to the required standard. Staff will be provided with physical on the job training alongside academic training via the use of staff induction handbooks and training files.
• All members of the childcare team will be provided with an initial appraisal after the three-month probationary period. After this appraisal will be performed at six monthly intervals. Staff appraisals will be conducted by members of the management team. Prior to the appraisal staff will be given a self-review form to complete. This self-review form will help to inform discussion during the appraisal.
• If this is not your first appraisal, then a copy of the previous one will be available for us to review. During the appraisal an action plan will be put in place and a completion date for this action plan will be agreed.

Staff induction Policy

• The aims of our induction process are to ensure that every staff member within the childcare setting has a full understanding of the workings of the setting and feel confident and comfortable with their job role.
• Induction is the process of familiarising a new employee with their jobs and the way things work over the first few weeks. It’s an opportunity to give them all the information they need to start settling into the team, so that they can begin to work effectively in as short a time as possible.
• As a minimum our induction will include:
• Showing the new recruit where everything is and what happens in which area.
• Explaining how they fit into the organisation, and their immediate work team.
• Health and safety information.
• More general background information about the organisation and its values.
• A clear outline of what the job involves and what’s expected of them.
• A statement of terms and conditions.
• Pay and leave arrangements.
• An agreed training plan, both long and short term.
• An opportunity for shadowing or working alongside an existing member of staff.
• We have a written induction plan for all new staff, which includes the following:
• Introduction to all staff, parents, children and volunteers.
• Familiarising with the building, health and safety and fire procedures.
• Ensuring our policies and procedures have been read and are carried out.
• Introduction to parents, especially parents of allocated key children where appropriate.
• Familiarising them with confidential information where applicable in relation to any key children.
• Details of the tasks and daily routines to be completed.
• During the induction period the individual must demonstrate understanding of and compliance with policies, procedures, tasks and routines. Successful completion of the induction forms part of the probationary period.

Equal Opportunities policy

Equal opportunity obligations for children and parents:

we have a legal duty under the Equality Act 2010 to be inclusive and offer an inclusive provision to children and their families. The Act incorporates the Disability Discrimination Act (1995) stating that children with disabilities must not be treated less favourably than children without a disability. ‘Reasonable adjustments’ will be made to enable children with a disability to participate. we put into practice the 0-25 Special Educational Needs and Disability Code of Practice; using the graduated response for identifying, assessing and responding to children’s special educational needs.

Under the requirements of the Childcare Register childcare will be accessible and inclusive. In our setting, we make every effort to treat each person as an individual with equal rights to any other individual of a similar age whether they are adult or a child. Childcare staff are conscious of the legal obligations placed upon themselves and the statutory legislation underpinning their childcare practice such as; The Equality Act 2010. staff endeavour within their daily working practice to have regard to any statutory legislation.

staff provide equal chances for each child to learn and develop to their full potential, considering each child’s age and stage of development, gender, ethnicity, home language, and ability.

staff provide and make sure that all children have access to a range of books, puzzles and other toys, which provide positive images and examples of the diversity of life in our society. staff will always help children to feel good about themselves and others, by celebrating the differences, which make us all unique individuals.

we believe that discrimination under sex, race, religion, colour, creed, marital status, ethnic origin or class has no place within our childcare setting and staff will challenge racist and discriminatory remarks, attitudes and behaviour which may be made from any children and adults within the childcare setting.

Staff are aware of their obligations under the Equality Act 2010, and our childcare setting admissions statement reflects this. staff will endeavour to fulfil these requirements in the running of and accessibility of the childcare services to children, parents, carers and the public. The facilities, equipment and access to the premises are suitable for children with disabilities where ever possible. staff will link with, and help families to access, relevant services from other agencies as appropriate.

Staff are aware that whilst pursuing a policy of equal opportunity and the equal treatment of every individual, they must ensure that they balance this with respect for the different cultures and religions in the community which they serve.

the effectiveness of our inclusive practice will be monitored by:

• Listening to and valuing all children within the setting and ensuring that they have a voice.
• Observing children within the setting and assessing whether the learning environment encourages inclusive practice.
• Ensuring personal knowledge about different cultural groups is kept up-to date.
• Actively avoiding gender stereotyping and challenging any expression of prejudice or discrimination by children or adults.

staff promote and value diversity and difference by:
• Being positive about differences between people and supporting children’s acceptance of difference.
• Celebrating and valuing cultural, religious and community events and experiences.
• Providing books and resources which represent children’s diverse backgrounds, and which avoid negative stereotypes.
• Providing positive images of all children, including disabilities.
• Supporting children’s understanding of difference and empathy.
• Encouraging positive attitudes and challenging negative attitudes with the use of props such as puppets and dolls to tell stories about diverse experiences, ensuring that negative stereotyping is avoided.
• Encouraging children to talk about their own home and community life, and to find out about other children’s experiences.
• Strengthening the positive impressions children have of their own cultures and faiths, and those in their community, by sharing and celebrating a range of practices and special events.
• Visiting different parts of the local community.
• Providing role-play areas with a variety of resources reflecting diversity.
• Sharing stories that reflect the diversity of children’s experiences.
• Ensuring that children learning English as an additional language have opportunities to express themselves in their home language.
• Taking reasonable steps to provide opportunities for children to develop and use their home language in play and learning, supporting their language development at home. staff must also ensure that children have sufficient opportunities to learn and reach a good standard in English language.
Equal opportunity obligations for employees

We are an equal opportunities employer. We are committed to ensuring that all our staff and applicants for employment are protected from unlawful discrimination in employment.

Our Commitment

• All employees and job applicants will be treated equally, fairly and with respect.
• Training, development and progression opportunities are available to all employees
• No employee or potential employee will receive less favourable treatment or will be discriminated against on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, ethnic or national origin, age, marital status, civil partnership, disability, sexual orientation, trade union membership or activity or on the basis of gender re-assignment.
• All employees have a personal responsibility for the application of this equal opportunity policy, which extends to the treatment of both fellow employees and customers.
• Any employee who believes s/he may have been unfairly discriminated against is encouraged to use our grievance procedure.
• Any employee who conducts himself or herself in a discriminatory manner (whether on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment) towards another employee, customer or member of the public will be guilty of gross misconduct and will be subject to disciplinary action.

Methods of Communicating with Parents

Parents are encouraged to be involved within the childcare setting and are actively encouraged to discuss problems and ideas with staff to enable the childcare staff team to provide the highest quality of care possible.

This is encouraged using the following methods:

• On arrival at the setting the parent/ carer and child will be greeted personally and can make comments or ask questions if they wish to.
• On collection of their child parents/ carers are always encouraged to discuss their child’s day in every respect. Children within the EYFS age range will be provided with a daily report sheet detailing the Childs day. Which will be read and signed by the child’s parent upon collection.
• A text messaging service is available to those parents that request it. Parents will be informed of how their child is settling in, via text messages.
• Questionnaires are provided for parents to fill out on a regular basis.
• If parents have any issues a complaints form is provided in which they can air their concerns and we will work in collaboration to try and resolve these.
• Parents will be encouraged to have regular informal chats with childcare staff about their child, any issues and comments or ideas on how to improve the running of the setting and the quality of care and experiences for the children.
• A Facebook page and website page will be available for parents to view containing photographs of the activities that the children have been participating in.
• The younger children up to five years old will be provided with a record of achievement and development, which will be filled in throughout the year/ years and given to the parent when their child leaves the setting.
• Parents will be informed about all aspects of their child’s day and the types of activities that they have been participating in via the use of an activities overview sheet. This sheet is used to record any outings, the range of toys which we have had out and any cooking, craft, drama and dance activities which have been undertaken within the childcare setting.
• During each school term we will ask the child’s parent/carer to record their comments and feelings on how their child is progressing onto a sticky label, which will then be placed in the child’s summative assessment record.
• At Safe and Sound Nursery and Kidz Club we aim to hold a parent evening twice a year. This is an ideal opportunity for parents and carers to discuss their child’s progress with their Key Person and to view both the ‘Learning Journey’ and Tracker Record.
• We also have a Suggestion Box for parents to leave suggestions and comments in relation to the childcare provided. We would be grateful for any comments or suggestions that would be of benefit to both our children and staff. All suggestions will be kept confidential.

Confidentiality Policy (children, parents, staff)

At our childcare setting, we realise that working with children and families will bring us into contact with confidential information. To ensure that you can bring your child to us with confidence. All members of childcare staff will have due regard to any statutory legislation underpinning their childcare practice such as: The Data Protection Act 1998. Our childcare setting meets Ofsted requirements and is registered with the Information Commissioners Office. All information and records held are stored in line with their recommendations. our registration on the information Commissioner’s Office website is renewed annually and our certificate of registration is clearly displayed for parents to see.

Within the childcare setting all staff will respect confidentiality in the following ways:
• You as the parent or carer of a child using our childcare service will have access to any records kept on your child / children but will not have access to information kept on other children within our care.
• Information given by parents or carers will not be passed onto other persons without parental consent.
• All accidents are recorded in an accident book. Different children’s accidents will be recorded on separate sheets to promote confidentiality.
• All significant incidents will be recorded on separate incident sheets to promote confidentiality and will be shared and discussed with the relevant parents so that together we can work to resolve any issues.
• All written records held on your child will be kept secure when not in use. Including those relating to any childcare staff.
• Conversations relating to confidential matters affecting childcare staff, children or their parents will not be discussed in situations where this could be overheard by another parent or children or in the case of staff members other staff, children’s parents or the children themselves.
• Any concerns or evidence relating to a child’s personal safety will be kept in a confidential file.
• Your child’s identity will remain anonymous on Facebook posts and photographs used within our childcare website. Children’s faces will be covered on photographs and the child’s full name will not be used.
• we will ensure any digital device, mobile, and /or computer has restricted access and is protected using a password or pin number.
• Staff will be taught about the importance of protecting children’s privacy and the legal requirements relating to children’s information.
• staff will enable a regular two-way flow of information with parents and/or carers, and with other early year’s providers, if a child is attending more than one setting.
• staff will seek written parental permission to obtain information from other providers.
• staff will complete the progress check at age 2. staff will ask that parents and/or carers share the summary with the Health Visitor to inform the Healthy Child Programme health and development review at age two.
• staff will enable parents and/or carers to inspect all records about their child at any time, provided that no relevant exemptions apply under the Data Protection Act 1998.
• staff will seek parents and/or carers consent to share information directly with other relevant professionals, if considered helpful.

However, childcare professionals staff have a responsibility to share information to ensure the safety and welfare of the children within the childcare setting and in some circumstances, confidentiality cannot be ensured.

Exceptional circumstances in which information may be disclosed without consent

Disclosure of personal information without consent may be justified where failure to do so may expose the service-user or others to risk of serious harm. You should always make every effort to gain consent, but the health and safety of the individual has primacy over the right to confidentiality.

Exceptional circumstances include:

• child protection: staff should adhere to the childcare settings child protection policy.
• protection under the Children’s Act
• requirement by a court / police

Life threatening or dangerous situations, for example, where a young person:

• shows signs or symptoms of physical, emotional or sexual abuse
• is at risk of significant harm
• is threatening to kill or severely harm another person
• the prevention, detection or prosecution of crime
• prevention or reduction of risk to personal or public health

Staff must always be able to justify and evidence decisions about information sharing or disclosure in accordance with this guidance. Failure to comply with this guidance and these instructions may lead to disciplinary proceedings or provide grounds for complaint or private legal action taken against them by the individual(s) concerned.

Complaints Procedure

If any parent/ carer should have any cause for complaint they should:

• Step 1, Speak to the designated manager on duty.
• Step 2, a complaints form will be filled out detailing the complaint, with an action plan detailing how the complaint will be resolved.

OFSTED require us to investigate and record these matters first. We will maintain records of what action has been taken and report back to the parties involved. It is a requirement of the EYFS and Childcare Registers that complaints are recorded and responded to within 28 days. we will endeavour within the childcare setting to ensure that we adhere to this time frame and wherever possible respond sooner.

• Step 3, If you still feel that the issue has not been resolved you have the right to raise the matter with OFSTED:


26 to 32 Store Street
M1 2WD

Tel. 0843 504 0627

we will keep written records of all complaints, recording the following:

• Name of the person making the complaint.
• Nature of the complaint.
• Details of the complaint.
• Date and time of the complaint.
• Action taken in response to the complaint.
• The outcome of the complaint investigation (for example, ways the service has improved).

GDPR Data Breaches Complaints Procedure

If a member of staff or a parent should have a concern with regards to a suspected data breach. Any concerns will be recorded on a complaints form and investigated in the same way as any other complaint. If after investigation it has been confirmed that a data breach has occurred the following procedure will be implemented:

The member of the management team dealing with the complaint will immediately telephone the ICO Data Breach helpline as detailed below for advice on dealing with the data breach. Trained staff will be able to offer advice about what to do next, including how to contain it and how to stop it happening again. Advise can also be offered with regards to whether you need to tell the data subjects involved.

ICO Data Breach Helpline 0303 123 1113 Monday to Friday between 9am and 4.30pm.

To report a breach outside of these hours, you can report online.

When reporting a data breach the following information will need to be provided:

• what has happened;
when and how you found out about the breach;
the people that have been or may be affected by the breach;
what you are doing as a result of the breach; and
who we should contact if we need more information and who else you have told.

If the data breach is a result of staff misconduct any staff concerned will face disciplinary action.

Behaviour Management Policy

In our setting, we believe that children need to have set boundaries of behaviour for their own safety and the safety of others around them. These boundaries are set to help the child to develop a sense of the significance of their own behaviour and how it affects others around them.

we do not consider corporal punishment (slapping, smacking or shaking) and emotional chastisement (humiliation of children) to be acceptable practices and these measures will not be used to control a child’s behaviour, although it may be necessary to take physical action (restraining the child) in an emergency to prevent personal injury, injury of other children or serious damage to property. If a situation arises where the child has had to be restrained, you will be informed of this upon collection of your child and a record of what action has had to be taken will be recorded on an incident sheet.

we will deal with children who are using unacceptable behaviour by using the following behaviour management methods re-direction of attention, distraction, time out, giving alternative choices and talking to the child about their behaviour to help them to understand the consequences of their behaviour, why it is unacceptable behaviour and how it affects others around them. we will ensure children maintain their self – esteem by showing that we disapprove of the behaviour and not the child.

A record of all unacceptable behaviour incidents will be recorded on an incident report sheet. A copy of which will be given to the parent/ carer of the child involved this will be discussed with the parent or the carer of the child concerned so that together we can work to resolve any behavioural issues.

From time to time children will have difficulty learning to deal with their emotions and feelings and this is a normal part of child development. we will acknowledge these feelings and try to help children to find constructive solutions in liaison with their parents. we will respond positively to children who constantly seek attention or are disruptive.

If we have concerns about a child’s behaviour, which are not being, resolved. we will ask for permission from the parents to talk it through with another childcare professional. we may contact NDNA, the NSPCC, health visitor or the local early years team (or other relevant advice service) for confidential advice.

Concerns that could identify a child are kept confidential and only shared with people who need to know this information.

we encourage good behaviour of the children through verbal praise and encouragement, sticker books / charts and certificates.

It is our policy to involve parents in the behaviour management of their children to provide consistency at home and in our care, this helps to prevent confusing the child). Wherever possible we try to meet parent’s requests for the care of their children according to their values and practices. Records of these requirements are agreed and kept in the Childs record book.

we expect parents to inform us of any changes in the child’s home circumstances, care arrangements or any other change which may affect the child’s behaviour such as a new baby, parent’s separation, divorce or any bereavement. All information shared will be kept confidential unless there appears to be a child protection issue.

This sets out the principles by which we reward good behaviour and control and discipline poor behaviour of the children within our care.

Arrivals and Departure Policy

It is our policy to give a warm welcome to each child and their parent/ carer on their arrival. Parents are requested to bring their child to a member of childcare staff on their arrival so that we can ensure their safety, and that their attendance is recorded in the register.

The child will only be enabled to depart from the premises with persons who the parent has given consent to collect their child in their absence. Any named collectees will need to be over the age of 16. staff will always ensure that they acknowledge the departure of a child.

Nominated persons who arrive to collect children will need to provide proof of their identity. They can provide proof of their authorisation to collect the child by providing photo identification and a valid password.

wherever possible we expect to be informed in advance in writing of your intention to send someone else to collect your child but understand in emergencies that this is not always possible.

Visitors Security Policy

All visitors to our setting must sign in the visitor’s book. Unknown visitors will not be left alone whilst on the premises. All unknown visitors will be asked for identification before being allowed into the building. Unknown visitors who do not have identification will not be allowed into the building.

If visitors portray any signs of unusual or inappropriate behaviour, they will be asked to leave, the incident recorded, and the police informed.

Other procedures we have in place:

• Regular visitors will be checked with Ofsted and a Disclosure and Barring Service check will be completed.
• Wherever possible any visits from workmen will be arranged outside of operating hours.
• Any building work which may take several weeks will be reported to Ofsted and Disclosure and Barring Checks will be carried out. In any event, we will never leave the children unsupervised and we will have conducted a full risk assessment of the situation.
• Any person visiting/working on the premises will be made aware of the fire exits, no smoking, mobile phone and camera policy.

Late Collection and Non-Collection of Children Policy

If a parent / carer is late collecting their child, we shall put into practice the following procedure.

1. Ring home.
2. Ring parents / carers at work or on mobiles.
3. Ring named contact persons on registration form.

If we fail to contact the child’s parents/ carers or a person authorised to collect the child within one hour after the child was due to be collected. we will then need to contact the police 01254 51212, social services, Multi Agency Safeguarding Hub 01254 666 400 or the Emergency out of hours for adults and children 01254 587 547, Ofsted 0300 123 1231. Further information and advice could be sought from www.lscb.org.uk

A record of the situation will be recorded on an incident form and the parents / carers of the child will be asked to sign and date the form to confirm that they are aware of the content of the incident log.

A fee of £10.00 will be charged per every fifteen minutes of lateness if a parent is later than fifteen minutes after their child was due to be collected. The fee will be added onto next month’s bill. If a parent is continuously late to collect their child, we reserve the right to alter their contracted hours, to take account of this lateness.

Missing Child Procedure

we will safely supervise children when on outings and will teach the children about safety when out and about and through planned activities but children being children are not always where they should be, or where you expect them to be. It is rare that this is anything more than the child having moved unexpectedly, but we need to establish a procedure so that if this was to happen the child could be located as quickly as possible and returned to our care.

If this were to happen the following procedure would be followed:

1. The surrounding area is checked to see if the child can be located, areas such as toilets, cupboards or other areas of size capable of hiding a child.
2. Enquiries are made with any other adults within the vicinity.
3. we will call out the child’s name loudly and in a calm manner.
4. If the child cannot be located, then the designated manager will inform:

• The police 01254 51212 / or any other appropriate emergency services
• The parents/ carer of the child
• Social services
• OFSTED 0300 123 1231
• BWD Council Early Years Team

When the situation has been resolved members of staff should review the reasons for it happening and ensure measures are taken to ensure that it does not happen again.

Medication Policy and Administration Procedure

It is our policy that medicines will normally only be given to a child that has had them prescribed by their doctor. Medicines containing aspirin will not be administered unless a doctor has prescribed that medicine for your child. we can administer over-the-counter medication such as pain and fever relief or teething gel. Alongside medication that is recommended by a pharmacist, dentist or nurse. However, we must get written permission before hand from parents and /or carers, and only if there is a health reason to do so.

Care will be taken to ensure that any medication is administered correctly following the instructions on the bottle or packet. The designated manager will administer medication. All medication administered will be recorded onto the child’s medication record form.

For medication requiring specialist training to administer it we will seek training, information and advice from a qualified health professional (usually from the health professional involved with the child), for example where injections are required to be administered.

All medicines will be stored in accordance with product instructions and we will ensure that children cannot access any medication prescribed.

When a child becomes unwell we will contact the parent/ carer to discuss the situation. Should they request the administration of medication such as Calpol, to minimize the child’s distress as an interim measure, and the medication is available, and then the designated manager will administer it following the instructions on the packet and then make the necessary entries on the medication record sheet.

Prior to administering any medication, the following information will be required from the child’s parent / guardian. This information will be recorded on a medication administration record form:

• The name of the medication and a full description of the treatment/therapy and the reason why it is required.
• Details of the illness the medication / treatment is treating.
• The dosage required and the duration of the treatment if applicable.
• The time the medication/treatment is to be administered.
• Parents signature giving permission prior to the medication / treatment.
• Parents and /or carers will be required to let us know the date and time that you last administered medication, treatment, and we will record this information and ask parents to sign confirming the details. This is to avoid over-dosing.

Once medication has been administered the following details will be recorded:

• The date and time that the medication was administered.
• The dosage administered.
• The name of the person administering the medication.
• The signature of the person who has administered the medication / treatment
The parents signature after the medication/treatment has been administered.

For children with long term health care needs a health care plan will need to be agreed and developed and signed by parents and any other professional supporting the child.

If the administration of prescribed medication requires medical knowledge, individual training is provided for the relevant member of staff by a health professional.

If rectal medication is needed the setting will ask that the parent/ carer returns to the setting at the allotted time to administer the medication to their child. The medication record book will still need to be signed.

No child may self-administer medication. Where children are capable of understanding when they need medication, for example with asthma, they should be encouraged to tell a member of staff.

Refusing medicines

If a child refuses to take medicine, staff will not force them to do so. Any incidents of medication refusal will be recorded, and the child’s parent will be informed at the earliest convenience. If a refusal to take medication results in an emergency, the settings emergency procedures should be followed.

Managing Medicines on trips ad outings

If children are going on outings, staff accompanying the children must include the key person for the child with a risk assessment, or another member of staff who is fully trained about the child’s needs and / or medication.

Medication for a child is taken in a sealed plastic bag clearly labelled with the child’s name, name of the medication. Inside the bag is a copy of the consent form and medication form to record when it has been given. On returning to the setting the medication sheet is placed in the medication file and the parent signs it to confirm that they have been informed.

If a child on medication must be taken to hospital, the child’s medication is taken in a sealed plastic bag, clearly labelled with the child’s name, name of the medication. Inside the bag is a copy of the consent form signed by the child’s parents. As some precaution children should not eat whilst travelling in vehicles.

Disposal of medicines

Staff should not dispose of medicines. Parents are responsible for ensuring that date – expired medicines are returned to a pharmacy for safe disposal they should also collect medicines held at the end of each term. If parents do not collect all medicines, they should be taken to a local pharmacy for safe disposal.


Medical information will be kept confidential and only shared with others on a need to know basis. Records on long term medication and care plans will be regularly reviewed with parents. The accessibility to these records and other information about the child will be shared with other staff members so all staff caring for that child will be informed so they can ensure the correct care of that child.

If parents withhold information from the childcare setting. Staff will use their first aid training to deal with emergency situations, but this may impact on staff not being able to act correctly in giving medical assistance / advice.

Smoking, Alcohol and Drugs Policy (parents, staff, visitors)


We are conscious of the health risks associated with smoking and have instigated a strict no smoking policy within the premises and outside grounds of the childcare setting at all times including any company vehicles which may be used for transporting children. Any staff members found to be smoking within the vicinity of the childcare setting will be subject to disciplinary action being taken against them.

Whilst on outings childcare staff will ensure that the children within our care are not within proximity of persons smoking when in a public open space. staff will promote the importance of having Smoke Free Homes and Cars with all service users.

Any staff members working on the premises that smoke will be expected to leave the grounds of the premises when on breaks to smoke. When smoking during breaks whilst on outings staff will be expected to smoke out of view and a suitable distance away from the children. Any staff members that smoke will be expected to maintain high levels of hygiene including hand washing and freshening their breath with mints, chewing gum or mouth sprays and clothing and hair using deodorants. Any staff members who breach the requirements of this policy will be subject to disciplinary action.


The bringing of alcohol onto the premises is strictly forbidden and we ask that if you have purchased alcohol prior to arriving at the setting, you leave it in the car or give it to someone for safe keeping prior to entering the premises. If this is not possible please inform the designated manager on your arrival that you have alcohol and they will decide for its safe keeping until you depart.

Any members of childcare staff found to be under the influence of or in possession of alcohol on the childcare setting premises will be subject to disciplinary procedures.


If you arrive at the setting with medication which has been prescribed or obtained over the counter from a pharmacy or similar establishment, please ensure that it is in a sealed package or container and the medication is retained on your person whilst in the setting purely to pick up or drop off a child. In this instance we would accept that the risks involved are very low and acceptable. If you are staying on the premises for a long period of time, please can you inform the designated manager of the drugs you are carrying so that they can then agree on any precautionary measures that need to be taken to ensure the safety of the children. At our childcare setting, we strictly forbid you from bringing non-proprietary drugs onto the premises.

Staff members working at the childcare setting with medication which have been prescribed or obtained over the counter will be expected to hand this over to the designated manager for safe keeping during the duration of their shift. Staff not adhering to this policy will be subject to disciplinary action. Any staff member found to be under the influence of or in possession of non-proprietary drugs will be subject to disciplinary action being taken against them.

Faulty, damaged and broken equipment policy

Faulty, damaged and broken equipment is to be repaired if possible; if this is not possible it is to be thrown away.
Electrical equipment needs to be checked before and after every use for frayed and loose wiring and loose plug covers.
All outdoor play equipment e.g., bikes, scooters, swings, slides is to be checked before and after use for loose screws, nuts and bolts.

Health, illness and emergency policy

It is our policy to encourage and promote good health for all the children within our care. This specifically includes monitoring the children for signs and symptoms of infectious diseases such as chicken pox, measles, mumps, rubella, meningitis, hepatitis, diarrhoea, vomiting and fevers. If it is found that a child within our care has contracted an infectious notifiable disease this will be reported promptly to RIDDOR.

With the welfare of the sick child in mind and the interests of the other children within our care, if in the managements opinion we believe a child to be ill, then the parent / carer will be called and requested to collect their child as soon as possible.

It is our policy that any child who has contracted any infectious illness or disease must be clear of that illness or disease for at least 48 hours prior to being re admitted to the childcare setting, in the case of diarrhoea the child must have normal stools for that 48-hour period.

Before re admitting a child to the childcare setting we must be convinced that the child has returned to good health and may at the company’s discretion if we believe this not to be the case refuse re – admission until clearance has been obtained from a medical practitioner.

In the case of a serious illness occurring the parent/ carer will be contacted immediately along with the medical professional and the appropriate action taken. If necessary, the child will be taken to the hospital along with all the child’s relevant details. The child will be transported to the hospital by ambulance or taxi.

Asthma Policy

We are happy to care for a child who has asthma and will follow these procedures:

• staff will encourage and help children with asthma to participate fully in activities.
• staff will ensure that children have immediate access to reliever inhalers.
• staff will ensure that the environment is favourable to children with asthma.
• staff will ensure that they know what to do if a child has an asthma attack.
• staff will work with parents of children with asthma to ensure that their children are in a safe and caring environment. staff will ask parents to tell them about their child’s asthma symptoms, how to recognise when their symptoms are getting worse and how to help them take their reliever medicine. staff will record this information on the child’s medication form. staff will always inform parents if their child has experienced asthma symptoms and had to use their reliever medicine.

Language Policy

Staff will make a commitment to value the language and cultures of all children within the childcare setting.

staff will endeavour to promote a positive attitude towards bilingualism and provide opportunities for the development of the child’s home language.

Staff will be trained to understand that young bilingual learners, need time to observe, tune into the new language and try out things, that are unfamiliar and that they need to keep activities practical and need to repeat key vocabulary and phrases at frequent intervals.

staff will work closely with the family to ensure that the needs of their child are met. staff will seek their support to obtain books and resources in their home language. Staff will make a conscious effort to find out about any other relevant support available from outside agencies.

Staff will be signposted to suitable training, books and other literature with regards to children’s language development and encouraged to take up training and learning opportunities.

Pet Policy

We believe that children can learn a lot from having contact with animals; however certain procedures must be followed to ensure the safety of the children. Children must be encouraged to treat all animals with respect, learning how to handle them correctly. Children must wash their hands, after any contact with animals and understand the reasoning behind this. Children must be taught that not all animals are child friendly and that they should always check with the animal’s owner before attempting to stroke or handle them.

Food for the pet must be stored safely away from the children’s reach. A high standard of hygiene must be followed, with careful thought given to the placing of the feeding and drink bowls of pets.

The garden must be checked every morning, before the children are permitted outside to play, to ensure that no animal has fouled it.

Childcare staff will ensure that this policy is strictly adhered to in relation to any childcare setting pets.

Healthy Eating Policy

A good balanced diet is vital for children to develop healthily along with fresh air and regular exercise. We are happy to provide all children within the childcare setting with healthy snacks and drinks. staff will encourage children to choose healthy options and to experiment by trying new foods from other cultures.

Please inform members of the management team if your child has any specific dietary needs / allergies and we will endeavour to take note of any special dietary requests, when planning our food menus. we will display a menu on the parent notice board for your information.

children are not permitted to have fizzy drinks; children are offered water throughout the day and if they wish can have a glass of water, milk, cordial or fruit juice at meal times. we do not encourage children to eat sweets; however, on special occasions sweets may be offered as a special treat or on special occasions, such as parties. Please let us know when you register, whether your child is permitted to eat the occasional sweet and whether they are allowed drinks containing small amounts of sugar, such as: cordial or fruit juice.

In the unlikely event of food poisoning affecting two or more children looked after on the premises, Ofsted will be informed. Our childcare setting is registered with the Local Authority Environmental Health Department, and staff members preparing food have completed the Level 2 Food Hygiene Course. Our childcare setting is suitable for the hygienic preparation of food.

This policy both encourages social interaction at meal times and protection of children with allergies

· We organise meal and snack times so that they are social occasions in which children and staff participate.
· We use meal and snack times to help children to develop independence through making choices, serving food and drink and feeding themselves.
· We provide children with utensils that are appropriate for their age and stage of development and that take account of the eating practices in their cultures.
· Ensure staff sit with children to eat their lunch so that the mealtime is a social occasion.
· After lunch all children are encouraged to brush their teeth as part of a healthy lifestyle.
· Learning about food is integrated into our EYFS through many ways including food tasting, cooking, and growing vegetables.

Fussy Eaters

Fussy eating and fear of new foods are part of development and affect 10 – 20% of children under 5.

We will help encourage fussy eaters in many ways:

· Seat fussy eaters with good eaters at mealtimes.
· Staff will eat with children and talk enthusiastically about tastes and textures of food.
· Children will be given regular and repeated chances to taste new food.
· Small portions will be given to start with and seconds offered if wanted.
· A sticker chart reward system will be put in place

Children will never be forced to eat any foods.

General Safety Policy

Staff are aware that it is their responsibility to ensure that all safety procedures are complied with. staff will ensure that they work to fulfil this through doing the following:


1. Never leaving children in a room on their own unless the child is using the toilet.
2. Ensuring that children are always within earshot.
3. management will ensure that they meet the OFSTED adult to child ratios for the numbers and ages of children attending the childcare setting at all sessions.


1. staff will ensure that they undertake inside, and outside safety checks every day before the children arrive at the setting.
2. Doors will be kept securely locked and all keys for locked doors will be easily accessible to members of childcare staff for emergency purposes.
3. management will ensure that outside areas are fenced or similar and checked daily for broken glass, excrement etc.
4. Fire evacuation doors will never be obstructed and keys for these doors will be quickly and easily accessible to childcare staff.
5. The children will be kept out of the kitchen area at all times and the kitchen area will be securely fenced.
6. childcare staff will ensure that hot drinks are not consumed around the children and if these are being consumed they are kept out of reach of the children.

Layout of rooms

1. management will ensure that there is enough space for children and adults to move freely from activity to activity and follow OFSTED guidelines on this.
2. management will ensure that any accessible heaters and electrical points have adequate guards on them.


1. childcare staff will ensure that all toys and equipment are regularly checked for signs of damage and weakness. All broken items will be repaired if possible or if not discarded.

Arrivals and departures

1. staff will be aware of and follow safety procedures used when children are entering and leaving the building (never leave the door unguarded).
2. A register of children will be kept and taken as soon as possible after the children have arrived.
3. staff will be aware of who is authorised to collect the child / children.

Fire drills

1. management will ensure that a fire drill is carried out once every six weeks or whenever there is a large intake of new children. A record of any fire drills will be kept.

Accidents/ incidents

1. An accident/ incident file will be kept with details of all accidents and incidents no matter how large or small they may be.
2. You as the parent or carer of a child or children will always be informed of any accidents or incidents involving your child or children by either an accident form or incident report sheet both of which will need to be signed to acknowledge receipt of.
3. In addition to the accident book, certain accidents must be reported to the relevant authority, it is a requirement of the reporting of injuries, diseases and dangerous occurrences regulations 1995 (RIDDOR’95) that a form be completed and sent detailing any serious accidents.

Accident procedure and the reporting of accidents

It is our priority to ensure the safety of the children within our care.

The childcare setting premises have been checked to ensure that they meet the Welfare requirements. Management and staff also regularly review, update and practice safety routines. As a registered childcare provider, all members of childcare staff are legally required to have a valid paediatric first-aid certificate. All members of childcare staff will have suitable valid paediatric training. All members of childcare staff will be able to administer basic first aid treatment. Management will ensure that the first aid box is clearly labelled and easily accessible. Management will have prior written permission from parents to get emergency treatment for their child if it is needed.

On the discovery of an accident staff will assess the severity; staff will reassure the injured child whilst making sure that the other children within the childcare setting are safe. Staff will always do their best to ensure that all the children within the childcare setting are safe, reassured and kept calm.

If a child must be accompanied to hospital. They will be accompanied by either the designated manager or deputy manager.

1. Minor
In the event of a minor accident the child will receive basic first aid from a qualified first aider. The accident will be recorded in the accident file and the parent informed and given a copy to sign on collection of their child or children.

2. Serious
In the event of a serious accident the child’s doctor will be contacted wherever applicable and the child will be taken to hospital with their notes by ambulance or taxi, accompanied by a member of the management team. The child’s parent or carer will be informed as soon as possible thereafter; in the event of a parent or carer not being available management will contact one of the other authorised contacts on the list. The accident will be recorded in the accident file and the parent informed and given a copy to sign to acknowledge on collection of their child or children. If applicable the accident will be reported to Blackburn with Darwen Early Years Team, OFSTED, RIDDOR.and the Local Child Protection Agency.

3. Major
In the event of a major accident the child will not be moved, an ambulance will be called, and relevant treatment given whilst waiting for the ambulance to arrive by a member of the management team. The parent or an authorised contact of the child will be informed as soon as reasonably possible. The accident will be recorded in the accident file and the parent informed and given a copy to sign to acknowledge on collection of their child or children. If applicable the accident will be reported to Blackburn with Darwen Early Years Team, OFSTED, RIDDOR.and the Local Child Protection Agency.

Staff Accidents

the above treatment procedures will be applied to members of childcare staff that injure themselves. If a member of childcare staff injures themselves, they must tell a member of the management team immediately so that first aid can be administered, and the accident recorded in the accident file. If applicable the accident will be reported to Blackburn with Darwen Early Years Team, OFSTED, RIDDOR.and the Local Child Protection Agency.

Evacuation Procedure on the Discovery of a Fire

On the discovery of a fire follow the steps below: Remember the evacuation of the children must take priority

Step 1 Remain calm
Step 2 Raise the alarm by ringing the fire bell
Step 3 Immediately evacuate the building using the nearest exit; lead the children out to the nearest assembly point (The preferred fire evacuation assembly point is located at the back-garden gate, if this fire evacuation meetup point is inaccessible please meet at the white garden door).
Step 4 On the way out of building check all rooms, toilets, corners etc for children if unsure if they are all present
Step 5 On the way out of building close all doors and windows behind you
Step 6 Before leaving the building ensure that the designated manager collects the register.
Step 7 Once clear of the building at the designated meeting point; take the register ensuring that all children and adults are accounted for
Step 8 Telephone emergency services dial 999 for fire service

Activities and Outings Policy

The following procedure has been prepared to help to ensure the safe participation of the children involved in the activities and outings that our childcare setting provide.

In the initial planning and preparation stages of the activity or outing, all aspects should be considered to ensure the smooth running of the activity or outing e.g.; level of supervision required, risks, financial arrangements, duration, ability level and needs of the children and the adult to child ratio and recorded on an outing risk assessment sheet.

To ensure that the children are supervised adequately an appropriate staff to child ratio is required but this will depend upon the nature and duration of the activity/ outing and the development stages, needs and capabilities of the children taking part.

This will be taken into consideration when planning activities and outings.
Under no circumstances will alcohol or cigarettes be consumed when participating in activities and outings with the children within our care.

Written permission from the parent/ guardian of each child must be obtained for them to be allowed to participate in planned, unplanned and routine outings. A first aid kit must be available for immediate use throughout the outing and a qualified first aider present. Children’s emergency contact details should be carried in case an accident or delay from returning from the outing should occur.

Special Educational Needs Policy

Children with special needs are entitled to the same high standard of care and education as all other children. Their entitlement should be delivered in a way, which takes account of their individual needs.

we will ensure that appropriate support is given to any children within our care with special needs by:

· Understanding the needs of individual children.
· Finding out about those aspects of the child’s learning capabilities or behaviour that we need to know more about.
· Working in collaboration with parents / carers.
· Working in collaboration with any other professionals involved in supporting the child.
· Devising an appropriate, individual learning programme for children with special needs.
· Evaluating and recording the child’s progress.
· Discussing the progress with all those involved, including the child if it is appropriate to do so.
· Aiming to provide appropriate resources.
· Aiming to ensure all children with special needs have access to all the resources.
·Aiming to ensure that appropriate support is given to gifted children.

If we do have concerns with regards to a child’s learning and development staff know that further support and advice can be accessed via Blackburn with Darwen’s Early help strategy or the previous Child and Family (CAF) assessment.
01254 666913 or 666914.

Mobile Phone and Camera Policy

If using mobile phones to take photographs of the children the photos will be used for the daily diary, Facebook page or website then discarded from the phone. We will seek your permission to allow a camera to take photographs of your child for record keeping or displays.

we will not distribute or publish any images of your child without your consent.
we will always be able to justify to Ofsted the reason for taking the photograph.
we will always ensure children are appropriately dressed on any photographs taken.

Signs will be displayed around the childcare setting to remind parents, staff and visitors that we operate a no camera phones policy within the childcare setting.

Care, Learning and Play Policy

Children learn when they are in a safe and caring environment where they are stimulated through play. we will strive to provide your child with an environment that will be caring, fun and stimulating. we will implement ideas from the Early Years Foundation Stage Curriculum and ensure that any planned activities cover the requirements of the Early Years Foundation Stage Curriculum. we will ensure there is a balance of adult led and child-initiated activities delivered both indoors and outdoors.

These activities will include but are not limited to:
• Dressing up clothes.
• Books
• Small world toys
• Construction toys (Lego, Duplo etc.)
• Pretend play (toy kitchen etc.).
• Water play
• Arts and Crafts
• Outings
• Cooking
• Gardening
• Outdoor play and equipment
• Computers

As part of the EYFS Learning journeys, staff will regularly observe your child and make records; these will enable staff to make plans on how best to help your child move onto the next stage of their development. If there is an activity that you would like us to do with your child, please let a member of staff know. Within the childcare setting we are happy to support activities that you are doing at home or events that have happened. For example, if you have been to a wedding we can continue this theme by providing the children with material to use as wedding clothes and help them to understand through books and other resources.

Toilet Training Policy

When a child starts nursery he / she may still be in nappies or pull ups. We hope that by the time they reach the age of 2 years and 6 months, he or she will be starting to toilet train. Parents will be expected to provide plenty of changes of clothes including socks and shoes so that any accidents can be handled with minimum fuss. Toilet training is a part of our daily routine and a designated member of staff will be responsible for gently reminding children, who need this support.

We expect that most children should have reached this developmental stage and be using the toilet with little help by the age of three. If we start the training and your child is not ready, then we can stop and start again when they are. Some children take to potty training over night for some it is a longer process, the most important thing is that we work together to give your child the support and reassurance they need during this period. we will provide you with feedback on how your child is progressing.

At our childcare setting we work in partnership with parents and fully support children and parents in this area of development. Your child’s key person will always be available for advice and to reassure you if you have any concerns. We maintain a written record as we change your children who are not yet fully toilet trained to include name, date, time and if the pull up / nappy is wet, soiled or dry records of any toilet training accidents are also recorded.

Safeguarding Policy

our responsibility as childcare professionals is to ensure the safety and welfare of all the children within our care in line with the procedures laid out by Blackburn with Darwen Borough Council Safeguarding Children’s Board and the “Working Together to Safeguard Children 2015” publication.

staff have received training on Safeguarding Children (Child Protection) provided by Blackburn with Darwen Borough Council and are aware of the signs and symptoms of child abuse, physical, emotional and sexual, and those of neglect. Childcare staffs training is updated every two years.

Due to the many hours of childcare provided it is possible that we may be the first persons to become aware that there is a problem, even before the parent/ carer. our first responsibility and priority is towards the children within our care. If we should have any cause for concern we will report it, following Blackburn with Darwen Borough Councils Safeguarding Children’s Board procedures.

staff understand that child abuse can be physical, sexual, emotional, neglect or a mixture of these. All members of childcare staff keep up to date with child protection issues and relevant legislation by attending training courses on a regular basis. This helps staff to be aware of the signs of abuse or neglect and what to do if they have a concern.

Should we have serious concerns about the welfare of a child we will:

· Record what has been seen and heard on a child protection record sheet.
· If it is apparent that the matter deserves further investigation if appropriate the designated manager will speak to the carer / guardian of the child or children involved.
· If there are no more concerns after speaking to the parent / guardian of the child no further child protection action will be taken but a written record kept on file for ten years.
· If we still have serious concerns about the welfare of the child we will make a safeguarding child referral. The designated manager will contact Blackburn with Darwen Multi – Agency Safeguarding Hub (MASH) for confidential advice and consultation office hours 01254 666400, out of office hours Emergency Duty Team 01254 587547 or Social Care referrals, Multi Agency Safeguarding Hub (MASH), Local Area Children’s social care 01254 666400 (office hours), out of office hours 01254 587547 or Child Sexual Exploitation Team – engage team 01254 353525. If we feel that there is an immediate risk of harm to the child, then the police will be called on 999.
· A report will be written with regards to the referral within 24 hours and passed on to the social worker dealing with the investigation.
· The police and OFSTED will also be informed. we will follow the procedures for how to record any incidents and disclosures using the “What to do if you’re worried a child is being abused booklet” as reference.

Should a parent/ guardian of a child have a concern with regards a staff member’s behaviour towards a child within the setting, they will:
· Immediately take the matter up with the designated manager and this will be recorded on a complaints form, which will be kept on file for 10 years.
· If after speaking to the designated manager the parent / guardian of the child and the manager has no more concerns regarding the allegation, no further action will be taken.
· If the parent / guardian of the child still has their concerns details of the allegation will be referred to the duty officer at social services.
· Any allegations of abuse against members of the childcare team will be taken very seriously and regardless of the seriousness of the allegation all allegations of abuse will be fully investigated and recorded. In the case of serious allegations, the staff member will be asked to immediately leave the premises and be subject to dismissal from their job role until a full investigation has been conducted. The police, social services, LADO and OFSTED will also be informed. we must notify social services, LADO and OFSTED in England of any allegations of abuse, which are alleged to have taken place whilst the child is in our care. A referral will also be made to the Disclosure and Barring service in cases where a staff member has been dismissed for harming a child.
LADO / Designated Officer Referrals:
Blackburn with Darwen
Safeguarding Unit
4th Floor, 10 Duke Street
Tel: 01254 585 184
Please see our “Mobile Phone and Camera Policy” to see how these are used safely and with the best interests of your children in mind.

Protecting children from the risk of radicalisation is part of our wider safeguarding duties and we will follow any concerns up via our safeguarding procedures and wherever required make a referral to the Channel General Awareness Program. we will support children to build resilience to radicalisation by promoting fundamental British values and enabling them to challenge extremism. Our childcare setting has met the requirement of this duty by: –

• Risk Assessment – Being alert to changes in children’s behaviour which could indicate that they may need help or protection and reporting concerns via our safeguarding procedures.
• Training – It is essential that staff are able to identify children who may be vulnerable to radicalisation and know what to do when they are identified. staff have undertaken relevant training in both Prevent and Channel General Awareness.
• staff are aware of the risks posed by the online activity of extremist and terrorist groups and how to manage access to the internet.
• Partnership working – The Prevent Duty builds on existing local partnership arrangements for safeguarding and staff also build close links with parents to be able to offer support and guidance as they are in a key position to spot signs of radicalisation.

Female Genital Mutilation (FMG) is illegal in the UK. FMG constitutes a form of child abuse and violence against women and girls which has severe short-term and long-term physical and psychological consequences. It is believed that FMG happens to British girls in the UK as well as overseas. The majority of cases of FMG are thought to take place between the ages of 5 and 8, therefore girls within that age bracket are at a higher risk.

• If we are worried about a child who is at risk of FGM or has had FGM, we will follow our safeguarding policies and procedures, supporting the child in a sensitive manner.
• staff will not however approach the child’s family or those with influence within the community, in advance of any enquiries by the police or children’s social care.
• staff are aware of their legal obligations placed upon themselves to safeguard children from Female Genital Mutilation and are conscious of any statutory guidance underpinning their childcare practice, such as: Multi – Agency Statutory Guidance on Female Genital Mutilation 2016.

Child sexual exploitation (CSE) and trafficking – CSE is illegal activity by people who have some form of power and control over children and use it to sexually abuse them. It involves forcing or enticing a child (under the age of 18) to take part in sexual activities whether or not the child is aware of what is happening, including exploitative situations, contexts and relationships where children (or a third person or persons) receive ‘something’ (e.g. food, accommodation, drugs, alcohol, cigarettes, affection, gifts, money) as a result of performing, and/or others performing on them, sexual activities. CSE can be a form of organised or complex abuse, involving several abusers and /or many children.

CSE can occur through use of technology without the child’s immediate recognition, for example the persuasion to post sexual images on the internet /mobile phones with no immediate payment or gain. In all cases those exploiting the child /young person have power over them by their age, gender, intellect, physical strength and /or economic or other resources.

If we are concerned about a child who is at risk of Child Sexual Exploitation or at risk of becoming a victim of trafficking, staff will follow the childcare settings safeguarding policies and procedures, supporting the child in a sensitive manner.

Honour Based Abuse (HBA) is violence and abuse in the name of honour, covering a variety of behaviours (including crimes), mainly but not exclusively against females, where the person is being punished by their family and /or community for a perceived transgression against the ‘honour’ of the family or community, or is required to undergo certain activities or procedures in ‘honour’ of the family.

A Forced Marriage (FM) “is a marriage conducted without the valid consent of both parties, where duress is a factor” (’A Choice by Right’ HM Government 2000).

If staff are worried about a child (or adult) who is at risk of Honour Based Abuse or of becoming a victim of Forced Marriage, staff will follow the childcare settings safeguarding policies and procedures, supporting the child in a sensitive manner.

other steps we will take to ensure the safety of the children within our care are:

• management will ensure that they check the ongoing suitability of any childcare staff working within the childcare premises.
• All members of childcare staff will be made aware that they must disclose any convictions, cautions, court orders, reprimands and warnings which may affect their suitability to work with children.
• All members of childcare staff will attend Safeguarding Children (Child Protection) training every 2 years that enables them to identify, understand and respond appropriately to signs of possible abuse, whether physical, emotional, sexual or neglect, at the earliest opportunity.
• all staff will have regard to the Government’s statutory guidance ‘Working Together to Safeguard Children 2015’.
• management will notify Blackburn With Darwen Safeguarding Children’s Board of any serious accident or injury to, or the death of, any child whilst in our care, and will act on any advice given from BWD LSCB.
• management will ensure that any person having unsupervised contact with children is suitable to be in regular contact with children and an enhanced Disclosure and Barring Service (DBS) check has been completed. Management will ensure that they have asked for personal circumstances to be disclosed (via a staff suitability declaration) that could disqualify individuals form working with children.
our childcare setting has an ‘Existing Injuries Log’, which parents are required to sign to acknowledge any injuries which are present prior to their child’s attendance at our childcare setting.
• we maintain records of any concerns that we may have.
• all childcare staff keep up to date with safeguarding children issues through training and regularly visiting Blackburn With Darwen Safeguarding Children’s Board (BWD LSCB) website.
• staff are aware not to ask leading questions should a child make a disclosure to them.
• management ensure that they request parents’ permission for children to be photographed and ensure that children are not photographed where permission is not granted.
• we keep accurate records on each child and keep them safe and secure (please see our Confidentiality Policy and Procedure)
• staff ensure that all visitors sign the visitor’s book, and do not have unsupervised access to the children (please see our Visitor’s Policy and Procedure).
• staff record any accident / incident / injury in the Accident / Incident Log; and request parents to sign and date these records to confirm that they have seen the details.
• staff supervise children appropriately, in accordance with their age and stage of development.
• staff ensure that they follow the following procedure regarding the use of mobile phones and cameras:
management have sole use of the childcare setting’s mobile phone, which will be used to contact parents / carers if necessary.
Staff ensure that any photographs of children, recording their developmental milestones will not be shared with anyone else, unless we have received permission from parents / carers to do so.
Take steps to ensure that photographs and information is password protected; and compliant with the Information Commissioner’s Office (ICO) and Data Protection Act 1998.
Ask Parents and/or carers, visitors and children not to use a mobile phone or camera whilst in our setting.

Early Help

When different professionals are involved with children, young people and families it is important to make sure that these services work together to listen to the voice of the family and get the right support in place. The new ‘Early Help’ process replaces the former Common Assessment Framework. Early Help is completed with parents to identify what additional services a child and family might need. As a Registered childcare provider, we can complete this assessment with parents / children. Early Help will only be completed with the child’s and / or parents’ permission. management will contact the Early Help team on 01942 486262 to establish whether Early Help or CAF does not already exist.

management will access relevant Early Help forms via Blackburn With Darwen Council’s website.

GDPR Data Breaches

Staff will be trained on the importance of maintaining confidentiality in relation to parents and children’s information in which they may come into possession of. Staff will be taught that personal information must only be shared on a need to know basis and in line with the policies and procedures of the childcare setting and in line with the requirements of the General Data Protection Regulations. Any unorthodox data breaches will be treated very seriously. If a data breach should occur the following procedure will be put in place:

If a member of staff or a parent should have a concern with regards to a suspected data breach. Any concerns will be recorded on a complaints form and investigated in the same way as any other complaint. If after investigation it has been confirmed that a data breach has occurred the following procedure will be implemented:

The member of the management team dealing with the complaint will immediately telephone the ICO Data Breach helpline as detailed below for advice on dealing with the data breach. Trained staff will be able to offer advice about what to do next, including how to contain it and how to stop it happening again. Advise can also be offered with regards to whether you need to tell the data subjects involved.

ICO Data Breach Helpline 0303 123 1113 Monday to Friday between 9am and 4.30pm.

To report a breach outside of these hours, you can report online.

When reporting a data breach the following information will need to be provided:

• what has happened;
when and how you found out about the breach;
the people that have been or may be affected by the breach;
what you are doing as a result of the breach; and
who we should contact if we need more information and who else you have told.

If the data breach is a result of staff misconduct any staff concerned will face disciplinary action.

Working with Parents Policy

It is a statutory requirement of the EYFS that: “Providers must enable a regular two-way flow of information with parents and / or carers”. All staff aim to work in partnership with parents to meet the needs of them and their children. All children and adults are treated equally and made to feel welcome in our setting. staff keep up to date about working in partnership with parents and carers and relevant legislation by attending regular training courses.

All parents and carers of the children within our care can view the policies and procedures, which detail how we run the childcare setting. management draw up and sign a written contract with parents and carers before the placement starts at the initial registration visit, which details the expectations of the care to be provided, activities and business arrangements. The contract is signed by the parent (s) or carer of the child and any other party involved in the financial arrangements. Management issue receipts for all monies paid. The contract is reviewed when circumstances change.

At the initial registration visit management ensure that parents and /or carers are aware of the Early Years Foundation Stage (EYFS) and how we will work together to support their child is discussed. The parent provides us with information on their child’s current level of development through discussion and completing the parent section in their child’s learning journey.

At the initial registration visit management share details with parents and /or carers about how to complain to Ofsted should the need arise. An Ofsted poster with up to date contact information is also available to view on the parent noticeboard. staff regularly seek parent’s views and ensure that they are happy with the service provided through the use of twelve weekly questionnaires.

Wherever possible staff try to meet parents’ requests for the care of their children according to their values and practices, preferences and attitudes, family customs and beliefs about dietary requirements, dress code, hair and skin care, help required with toilet and washing are respected as detailed in our equal opportunities policy. Records of the requirements agreed are kept attached to the child record forms. These records are revisited and updated during regular reviews with parents at the very minimum annually.

management will notify all parents in advance when we are due to be inspected by Ofsted so that parents can contribute their views to the inspector if they wish to. management will supply parents with a copy of the Ofsted report within five working days of receiving the report.

staff keep parents regularly informed about the childcare settings daily routines, food menus and childcare practices and share information about the children with parents over the telephone, face to face, through meetings and when the children are collected or dropped off. Via the use of a daily report sheet, weekly food menu record and daily activities record.

staff involve parents and /or carers in the observation, assessment and planning of their child’s next steps. Through sharing information in relation to the child’s progress and development. Parents are kept informed daily via the use of the observation section contained within their child’s daily report sheet and have the opportunity six monthly to take their child’s learning journey home to view and contribute their views in the parent section within their child’s learning journey. Parents are free to view their child’s file at any point when situated within the childcare setting.

management maintain a record of parent’s emergency contact details, contact details for the child’s GP and appropriate signed consent forms. All details will be kept confidential and records are kept secure. Children will only be released from our care to the parent/ carer of the child or to someone named and authorised by the parent to collect the child. A password will be used to confirm the identity of the person collecting the child, if not previously known to us. If a child is identified as a child in need (section 17 of the children act 1989) management will, normally with the parent’s permission, give appropriate information to referring agencies.

we expect parents to inform us of any changes in the child’s home circumstances, care arrangements or any other change which may affect the child’s behaviour, such as a new baby, parent’s separation, divorce or any bereavement. All information shared will be kept confidential, unless there appears to be a child protection issue.

If staff do not share the same first language as parents with children within our care or children within our care, management will take whatever action necessary to facilitate affective communication. This may include seeking guidance from the local early year’s team.

staff work together with parents to make sure that the care of their Child or children is consistent. A consistent approach benefits the child’s welfare and ensures the child is not confused.

All complaints will be investigated. Please see our complaints policy. All incidents are recorded in an incident book and will be shared and discussed with parents so that we can work together to resolve any issues.

Dress Code and Personal Hygiene Policy

• Hair must be washed regularly, and long hair must be tied up, hair must be tied up for food preparation.
• Limited jewellery must be worn while at work i.e. wedding ring, watch and small stud earrings.
• Appropriate comfortable black leggings or trousers or a knee length skirt, three quarter length black trousers or leggings can be worn in summer.
• Black shoes low heeled or smart black trainers.
• Strict hand washing must be carried out according to our hand washing procedure.
• Gloves should be used when cleaning as necessary.
• Makeup if worn should be kept to a minimum.
• Any cuts, should be covered with a high visibility waterproof dressing.

Remember personal hygiene affects all of us. All staff, students and volunteers should be careful of personal hygiene so as no offence is caused to others.

Risk Assessment Policy and Procedure

it is a requirement of the EYFS that: “Providers must ensure that they take all reasonable steps to ensure staff and children in their care are not exposed to risks and must be able to demonstrate how they are managing risks.”

management and childcare staff will meet the requirements of the Early Years Foundation Stage and Childcare Register by:

• Giving the highest priority to the health and safety of the children.
• Carrying out regular risk assessments. We will ensure that any risk Assessments undertaken within the workplace are suitable and sufficient for their intended purpose. Our risk assessments wherever applicable will be in-depth and comprehensive enough to ensure that they look at the complete ‘area’ where the risk assessment is being undertaken and anticipate all reasonably foreseeable factors. We will ensure that any staff who have been appointed the job of undertaking any risk assessments hold appropriate knowledge and expertise in the following areas:
• An understanding of the requirements of the Regulations;
• A knowledge of the operations that are to be assessed;
• An awareness of human capabilities;
• An ability to recognise high-risk tasks;
• An ability to recommend practical steps to reduce the risk;
• A judgement of what constitutes an acceptable residual risk;
• Conducting a daily check of the indoor and outdoor environment and recording any issues identified during the daily check.
• Engaging children in identifying risks and understanding how to keep themselves safe.
• Undertaking a risk assessment of the premises and equipment at least once a year, and immediately, where the need for an assessment arises.
• Ensuring compliance with the space requirements outlined in the Statutory Framework for the EYFS.
• Risk assessing before implementing any variation to the ratios, to demonstrate to parents and/or carers and inspectors, that the individual needs of all the children are being met.
• Risk assessing any unknown visitors to the childcare setting and refusing access to anyone whose identification cannot be verified (please see our Visitor’s Procedure).

Disciplinary and grievance procedure

The purpose of our disciplinary and grievance procedure is to encourage all employees to achieve and maintain high standards of conduct, attendance and job performance. Minor faults will be dealt with informally but where the matter is more serious the following procedure will be used:

Stage 1: First verbal warning
If conduct or performance does not meet acceptable standards the employee will normally be given a formal oral warning. The employee will be advised of the reason for the warning. A brief note of the warning will be kept but it will be spent after six months, subject to satisfactory conduct and performance.
Or if the offence is a serious one a written warning will be given to the employee. This will give details of the complaint, the improvement required and the timescale. A copy of this written warning will be kept but it will be disregarded for disciplinary purposes after 12 months, subject to satisfactory conduct and performance.

Step 2: First written warning
If there is still failure to improve and conduct or performance is still unsatisfactory, this will result in an initial written warning. A copy of this written warning will be kept on file, but it will be spent after 12 months (in exceptional cases the period may be longer), subject to satisfactory conduct and performance.

Step 3: Final Written warning
If there is still failure to improve and conduct or performance is still unsatisfactory, this will result in a final written warning. A copy of this final written warning will be kept on file, but it will be spent after 12 months (in exceptional cases the period may be longer), subject to satisfactory conduct and performance. The employee will be warned that if no improvement in conduct or performance is seen this will result in dismissal.

Step 4: dismissal
If conduct or performance is still unsatisfactory and the employee still fails to reach the prescribed standards, dismissal will normally result or some such other action short of dismissal such as demotion, or transfer, loss of seniority or salary increment. Only the management can take the decision to dismiss or to take action short of dismissal. The employee will be provided as soon as reasonably practicable, with written reasons for dismissal, the date on which employment will terminate and the right of appeal.

Gross misconduct

The following list (which is not exhaustive) provides examples of offences which are normally regarded as gross misconduct:

• Physical or verbal abuse towards a child.
• Theft or attempted theft, deliberate falsification or attempted deliberate falsification of documents or time sheets.
• Fighting, assault or attempted assault on another person.
• Bullying or harassment of colleagues.
• Deliberate damage or attempted deliberate damage to company property.
• Serious discourtesy or other inappropriate behaviour directed towards a client, supplier or visitor of the company.
• Misuse of company property.
• Bringing the company into disrepute.
• Incapability whilst at work through alcohol or being under the influence of illegal drugs in the reasonable opinion of the company.
• Negligence which causes or might cause unacceptable loss, damage or injury.
• Serious infringement of health and safety rules.
• Any disclosure of company information deemed to be confidential.

If an employee is accused of an act of gross misconduct, they may be suspended from work during which time they will be paid the normal rate of pay (normally for no more than 5 working days), while the company investigates the alleged offence. If on completion of the investigation and full disciplinary procedure, the company is satisfied that gross misconduct has occurred, the result will be summary dismissal without notice or payment in lieu of notice.
Information relating to any disciplinary proceedings, including witness statements and records of any penalty imposed, shall remain confidential.

Whistle blowing policy

Our childcare setting will treat whistleblowing as a serious matter. Members of staff are encouraged to report concerns which will be taken seriously, investigated and appropriate action taken in response.

This policy aims to:

• Give confidence to members of staff about raising concerns about conduct or practice which is potentially illegal, corrupt, improper, unsafe or unethical or which amounts to malpractice or is inconsistent with our settings policies so that they are encouraged to act on those concerns.
• Provide members of staff avenues to raise concerns.
• Ensure members of staff receive a response to the concerns they have raised and feedback on any action taken.
• Offer assurance that members of staff are protected from reprisals or victimisation for whistleblowing action undertaken in good faith and within the meaning of the PIDA (Public interest disclosure act 1998).

There are existing policies and procedures in place to enable staff to raise a grievance relating to their employment and a policy to ensure the working environment is free from harassment and bullying. This policy is intended to cover major concerns that fall outside the scope of these policies and procedures. These include:

• Conduct which a member of staff may consider to be a criminal offence;
• Unauthorised use of public or other funds;
• Abuse of authority;
• Disclosure relating to miscarriages of justice;
• Health and safety risks, including risks to the public as well as other staff;
• Possible fraud or corruption;
• Breaches of procedures;
• Mistreatment of any person;
• Unfair discrimination or favouritism;
• Environmental risks;
• Failure to comply with legal obligations;
• Sexual, physical or verbal abuse of children, parents staff or any other behaviour which a member of staff genuinely finds unacceptable or inappropriate;
• Racist incidents or acts;
• Other unethical conduct;
• Potential mal -administration, misconduct or malpractice;
• The deliberate concealing of information relating to any of the above matters;

In short, any serious concerns that a member of staff has about any aspect of their employment can be reported under this policy. These procedures are in addition to any other statutory reporting procedures that may be applicable. The PIDA sets out the full statutory rights and obligations of members of staff wishing to whistle blow.

Protection against reprisal, victimisation or harassment
Our childcare setting will not tolerate harassment or victimisation of members of staff when matters are raised in accordance with the PIDA provisions. Any member of staff who victimises or harasses a member of staff because of their having raised a concern in accordance with the whistleblowing policy will be dealt with under our staff disciplinary procedures.

Management at Safe and Sound Childcare recognise that members of staff may want to raise concerns in confidence and will do our utmost to protect the identity of members of staff who raise a concern and do not want their name disclosed.


General Statement

Our Company will take all reasonable steps to ensure the safety of all employees working on ladders as well as to ensure the safety of others who may be affected by those working on ladders.

Many accidents which occur in the workplace involve the use of ladders when overreaching, overbalancing and poorly maintained equipment occur. This policy aims to minimise these risks.

All ladders provided for use will be constructed of sound materials, be of adequate strength and be properly maintained.

The Company will ensure that any new ladders selected are suitable for their tasks and will liaise with suppliers to ensure that they are designed and supplied for work in a safe manner. All our ladders purchased will be from reputable manufacturers and suppliers and will conform to the relevant British Standard.

All employees will be trained, instructed and given comprehensive information about the safe use of ladders and the associated risks / control measures. Ladders will always be positioned to ensure stability during use. We will ensure that any surface a ladder rests on shall be stable, firm, of sufficient strength and of suitable structure to safely support the ladder so that its rungs or steps remain horizontal, and any loading intended to be placed on it.

Risk Assessments

We will carry out risk assessments of work activities involving the use of ladders. We will then take all reasonable steps to minimise all the risks found from these assessments. Our risk assessments will be reviewed regularly.

Inspection and Maintenance

We will ensure that ladders are maintained in an efficient state, in efficient working order and in good repair. If any defects are found, the ladders will be taken out of service.

Pre – Use Checks

Every time you use a ladder you should do a pre-use check beforehand to make sure that it is safe for use. The benefit of conducting daily pre-use checks is that they provide the opportunity to pick up any immediate/serious defects before they cause an accident. A pre-use check should be carried out by:

• The user; at the beginning of the working day; and after something has changed i.e. ladder dropped or moved from a dirty area to a clean area (check state or condition of feet).


General Statement

The Health and Safety Executive define stress as “the adverse reaction people have to excessive pressure or other types of demand placed on them.”

This makes an important distinction between pressure, which can be a positive state if managed correctly, and stress which can be detrimental to health.

Our company is committed to protecting the health, safety and welfare of our employees. We recognise that workplace stress is a health and safety issue and acknowledge the importance of identifying and reducing workplace stressors.

• We will identify all workplace stressors and conduct risk assessments to eliminate stress or control the risks from stress.
• We will help to monitor the effectiveness of measures to address stress by collating sickness absence statistics.
• We will ensure that all of our employees are fully trained to carry out their duties and provided with regular developmental opportunities.
• We will advise managers and individuals on training requirements.
• Employees will be provided with adequate breaks and periods of rest.
• We will ensure that employees have a suitable and comfortable environment to be in, during break times.
• We will provide training for all our supervisors in good management practices and stress awareness.
• We will ensure good communication between management and employees, and where there are organisational and procedural changes;
• We will monitor workloads to ensure that staff are not overloaded;
• We will monitor working hours and overtime to ensure that employees are not overworking;
• We will monitor holidays to ensure that employees are taking their entitlement;
• We will ensure that bullying and harassment is not tolerated within our workplace.
• We will be vigilant and offer additional support to an employee who is experiencing stress outside of work e.g. bereavement or separation.
• We will ensure that our managers and employees are aware of their responsibilities under this policy and ensure that they fulfil these duties.
• We will provide continuing support to managers and individuals in a changing environment and encourage referral to occupational workplace counsellors where appropriate.

Our employees will:
• Raise issues of concern with their manager / supervisor.

Procedures for Dealing with Health and Safety Issues

If an employee raises a matter related to health and safety and stress, the company will:
• Take all necessary steps to investigate the circumstances;
• Take corrective measures where appropriate;
Inform the employee of the results of the investigation and the action taken.


General Statement

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR 1995) came into effect on 1 April 1996.

Employees must report fatal accidents, accidents resulting in “major injuries”, and dangerous occurrences to their immediate Line Manager who must then report to the Incident Contact Centre by the quickest practicable means i.e. fax, or via the Internet at www.riddor.gov.uk/reportanincident.html or by telephone, with a follow up written report within ten days of the accident or dangerous occurrence, although the precise requirements depend on the sort of incident it is. Form F2508 is most often the appropriate form to use. As the reporting Manager you must report to the Incident Contact Centre injuries leading to more than 3 days absence from work as soon as possible and in any event a written report within 10 days of the accident (form F2508). Reporting of diseases to the Incident Contact Centre must be done without delay using form F2508A.

It is advisable that a note of telephone notifications, including the time, the name of the caller and what details were given in respect of the event being notified is made. As the reporting Manager you will need to give brief details about the business, the injured person and the accident. Full details of reportable events are listed in the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR).

‘Accidents’ include acts of physical violence to people at work.
For an accident to be reportable it must arise ‘out of, or in connection with’ work. Accidents which arise solely from the condition of the injured person are not reportable, neither are suicides.

Notification and Reporting

Employees have a duty to report the following injuries or dangerous occurrences to their immediate Line Manager:

• Any fatality (employees and non-employees), whether or not they are at work, must be reported if it results from an accident arising out of or in connection with work.;
• Major injuries to employees;
• Injuries to non-employees which require the injured person to be taken straight to hospital for treatment;
• One (or more) of the reportable dangerous occurrences, which are defined in Schedule 2 to these regulations. If an injury occurs and it is reportable under one of the other categories then the dangerous occurrence should not be reported separately. However, if the injury is not reportable then the dangerous occurrence must be reported.
Schedule 2 is divided into five parts: Part I contains a general list of dangerous occurrences, which are reportable;
• Accidents which cause incapacity for work for more than three consecutive days In calculating the three days, the day of the accident is not included, however, any days which would not normally be working days e.g. Saturday and Sunday are included. For example, if a person who normally works Monday to Friday is injured on Friday and returns to work the following Wednesday, the Saturday and Sunday would have to be included when counting the days of incapacity. The total period of incapacity would be four days and the injury must be reported.
Incapacity for work does not necessarily mean actual absence from work, if the person is incapable of doing the work that they might reasonably be expected to do, this is deemed to be “incapacity for work”.

The following must also be reported:

• If an employee dies within one year as a result of suffering at work an injury or condition which is reportable, notification should be made to the enforcing authority, in writing, as soon as the death comes to the employer’s knowledge. This applies whether or not the accident was reported at the time and there is no special form for this purpose.
• If an employee at work suffers from a reportable disease which is linked with specific work activities. The reportable diseases and corresponding work activities are set out in Schedule 3 to these regulations.
A report need only be sent to the enforcing authority if you receive a written diagnosis of one of the occupational diseases in column 1 of Schedule 3 from a registered medical practitioner on a medical certificate, and the ill employee’s current job involves the corresponding work activity specified in column 2 of Part 1 of the Schedule.

Self-employed persons must send a report as soon as they are told by a doctor that they are suffering from one of the specified diseases or arrange for someone else to send it on their behalf. As with employees, this only applies if their current job involves the corresponding work activity specified in the Schedule.

How to Report

The Incident Contact Centre can be reached as follows:

Send postal reports to the following address:

Incident Contact Centre
Caerphilly Business Park
CF83 3GG

• For Internet reports go to: www.riddor.gov.uk
• Or alternatively link via the HSE website: http://www.hse.gov.uk/pubns/misc310.pdf
• By telephone (charged at local call rate): 0845 300 9923
• By email: riddor@natbrit.com

All employees must ensure that all injuries, regardless of how minor are recorded in an accident book. Accident records must be retained for at least three years from the period in which they were written

In the case of all reportable accidents or dangerous occurrences the following details must be kept:

• Date and time of the accident / dangerous occurrence;
• Full name and occupation of the person affected, including the nature of the injury; or
• Where the injured person is not an employee the required details are:
• Full name;
• Status i.e. Visitor etc.;
• Nature of injury;
• Place where the accident / dangerous occurrence happened;
• Brief description of the circumstances;
• Date the accident / dangerous occurrence was first reported to the relevant enforcing authority;
• Method by which the event was reported.

In the case of a reportable disease, the details which must be recorded are:
• Date of diagnosis of the disease;
• Name of the person affected;
• Occupation of the person affected;
• Name or nature of the disease;
• Date the disease was first reported to the relevant enforcing authority;
• Method by which the event was reported.

These records must be kept at the place where the work to which they relate is carried out.

Personal details entered in accident books must be kept confidential and Data Protection Law requires that personal information must be kept secure. The nursery management should ensure the safe keeping of completed accident records.

Biting Policy


Biting is a common behaviour amongst young children and can be a concern for both parents and staff. Biting can often be painful and frightening for both the child who has been bitten and frightening for the child who bites. Biting happens for different reasons with different children and under different circumstances. This is part of some children’s development and can be triggered when they do not yet have the words to communicate their anger, frustration or need.

Within our childcare setting we will work with the children and the child’s parents to alleviate negative behaviour with the aim being to promote the expression of positive behaviour within the childcare environment.

When dealing with cases of biting staff will aim to act quickly and efficiently. Within our childcare setting staff Implement the following strategies to prevent biting:

The Children are given access to sensory resources such as: biting rings.

staff strive within the childcare setting to observe the children on an ongoing basis and be sensitive and responsive to children’s needs. staff aim to recognise when children need more quiet times or stimulation and adapt their practice and the activities provided in line with the children’s identified needs. staff will ensure that there are always adequate quantities of resources and equipment available so that all the children can participate in an activity. This will in turn minimise the levels of frustration amongst the children and reduce the likelihood of biting incidents occurring.

staff will treat incidents of biting seriously and deal with the children involved with care and patience, offering comfort to intense emotions, helping children to manage their feelings and talk about them to help resolve issues and promote understanding.

In the event of a biting incident. staff will follow the following procedure:

1. The child who has been bitten will be the priority and should be comforted and given reassurance.

2. Once the child is calm staff will check for any visual injury. If there is a bite mark, this should then be washed with warm soapy water and wiped with an antiseptic wipe. staff will explain to the child what is happening and support the child as this process may be painful.

3. If the skin is broken: –
• If the wound is bleeding it should be allowed to bleed as covering the wound can increase the risk of infection.
• In cases where the bite has broken the child’s skin, staff will contact the parent/carer of the child immediately. This phone call should be sensitive and give reassurance to the parent/carer and offer an explanation of the procedure which has been followed. staff will need to advise the parents/carers to contact the child’s GP. If the skin has been severely broken the child should be taken to Accident and Emergency immediately by staff.

• If further guidance is required management will contact the local Health Protection Unit

PHE Cumbria and Lancashire Health Protection Team
Lancashire County Council
Pitt Street
Reception County Hall

Phone 0344 225 0562 (Option 2) out of office 0151 434 4819

4. If the skin is not broken (staff do not want to worry parents/carers unnecessarily): –
• staff will wait 45/60 minutes and then check if there is bruising or a bite mark still present. If there is no obvious mark or bruising this can then be discussed with the parents/carers at collection time.
• If after 45/60 mins the bite has left the child with a bite mark or bruising then management will contact the parents of the child to inform them of the incident.

5. An Incident Form will be completed for all children involved.

6. Wherever possible the child who has bitten will have their behaviour managed by their key person and the consequence of this behaviour will be explained in a way which is appropriate to the child’s age and stage of development.

• The child who has caused the bite will be told in terms that they understand that biting (the behaviour and not the child) is unkind and will be shown that it makes staff and the child who has been bitten sad. The child will be asked to say sorry if developmentally appropriate or develop their empathy skills by giving the child who has been bitten a favourite book or comforter.

• If a child continues to bite, observations will be carried out to try to distinguish a cause, e.g. tiredness or frustration. Meetings will be held with the child’s parents to develop strategies to prevent the biting behaviour. Parents will be reassured that it is part of a child’s development and not made to feel that it is their fault.

7. The parents/carers of the child who has bitten another person should be informed at collection time; this must be handled in a sensitive and confidential manner and not discussed openly in front of other parents/carers and children. Parents/carers may ask for the name of the child who has bitten or been bit. staff must explain that they cannot disclose this information as confidentiality must be maintained.

8. Where a child may repeatedly bite and/or if they have a special educational need or disability that lends itself to increased biting, e.g. in some cases of autism where a child doesn’t have the communication skills. A risk assessment will be carried out within the childcare setting.

Promoting British Values Policy

Democracy: making decisions together

Within our childcare setting the children’s and parents views are valued and respected and both the children and parents are encouraged to express their views within all aspects of our childcare setting. For example, the children are encouraged to be involved within the decision-making process through selecting which toys they would like to play with and what kinds of arts and crafts activities they would like to do. The children also have the opportunity to contribute their ideas to the food menu.

Within the childcare setting the children are frequently encouraged to express their views and opinions through completing children’s questionnaires and participating in children’s meetings.

The parents of children attending our childcare setting are given a variety of opportunities in which to have their views heard. When children start at our setting the parents of individual children let us know what stage their child is at developmentally and what their child’s interests are through completing the parent section within their child’s EYFS file and a settling in questionnaire for their child. Parents also express their views via the following means: parent questionnaires, suggestion forms, complaint forms and verbally on collection and when dropping their child off.

Within our childcare setting we encourage all the children to respect one another’s views. The children are encouraged to take turns to talk about their feelings through activities such as circle time, sharing themed books on a variety of topics such as bullying and through topic based activities such as fears and phobias and the children know that staff are available at all times to support the decisions that the children make and also in relation to children’s learning and general development. The children are encouraged to vocalise their views for example to let staff know when they do and do not need help.

Within our childcare setting we support the children’s personal, social and emotional development the children are given opportunities to develop enquiring minds in an environment where questions are valued. Within our childcare setting the children are provided with activities which support the development of turn taking, sharing and collaboration skills.

Rule of Law: understanding rules matter

Within our childcare setting the children are encouraged to understand their own and others behaviour for example as part of our behaviour management procedures the children are encouraged to reflect on the consequences of their own and other children’s behaviour and to distinguish right from wrong. The children are involved in determining the rules and codes of behaviour which underpin our daily routines within our childcare setting. Within our childcare setting we ensure that the children understand that the rules apply to everyone and that any new children become accustomed to the rules and codes of behaviour in place within the setting. The children are taught the importance of rules and laws and that they govern and protect us, the responsibilities that this involves and the consequences when rules are broken. we have a variety of toys and resources available to help us to re – enforce this message for example: books showing how characters help and support one another.

Individual Liberty: freedom for all

Within the childcare setting the children are encouraged to develop a positive sense of themselves. Any positive behaviour or individual achievements are acknowledged through: verbal praise, rewards, certificates, stickers and small prizes. we provide opportunities for the children to develop their self – knowledge, self – esteem, and increase their confidence in their own abilities, the children are encouraged to actively make choices knowing that they are in a safe and supportive environment, for example: through allowing the children to take risks on an obstacle course. If the children are particularly engrossed in an activity, the children are enabled extra time to complete activities and return to them, through adapting our daily plan accordingly. This may mean cancelling a planned activity to allow extra time to complete an activity that has already been started. The children are encouraged to exercise their rights and personal freedoms and advised how to exercise these safely.

Mutual respect and tolerance: treat others as you want to be treated

Within our childcare setting we strive to create an ethos of inclusivity and tolerance where views, faiths cultures and races are valued and celebrated for example: staff regularly work in partnership with parents to share knowledge and experience and through our topic based activity planning the children are encouraged to learn about share and discuss practices, celebrations and experiences. Through our topic based activity planning the children are encouraged to acquire a tolerance, appreciation of and respect for their own and other cultures, customs and religions. The children learn about and gain a tolerance and acceptance of similarities and differences between themselves and others and among families, faiths, communities, cultures and traditions.

Within our childcare setting we promote and explain to the children the importance of tolerant behaviour, such as respecting other people’s opinions. Any negative stereotypes, racist or sexist attitudes and behaviour from the children are challenged by childcare staff. Within our childcare setting we provide a variety of toys and resources which challenge gender, cultural and racial stereotyping and reflect people in a positive light from a range of cultures and faiths.

Technology policy

Within our childcare setting we have a responsibility to all the children to ensure that they have access to all types of information and communication technology. Computers, internet and cameras are an important resource for the children to gain experiences of knowledge and understanding of the world. we will monitor the equipment so that all children have equal access.

Internet acceptable use policy

Many devices and emerging technology are equipped with internet access. Accessing age appropriate websites should be enabled with encouraging children to be cautious.

our childcare setting will register with data protection every year (information commissioner). This will ensure that we can store information covering all aspects of our setting. This will include documents, images and children’s records.
Within our childcare setting we will ensure that we have our own computer separate from the ict equipment used by the children. This will also include any additional external hard drives. staff will ensure that the staff laptop and the information contained within is kept secure at all times. The staff laptop will be password protected and a password will be required to gain access to any confidential files.

A separate computer / children’s computer consoles will be available for children’s use only. A variety of educational software will also be available for the children to use. Each cd rom will be purchased from a reputable company and be focused on developing the children’s early years education.

The children will be given opportunities to access the internet fully supervised to participate in activities such as online games through websites such as: C Beebies or to research information on the internet. The children will not be permitted to access the internet on their own to protect them from deliberate or unintentional misuse.

Control measures in place:

• Secure broadband connection
• Filtering and virus protection
• Secure emails
• The internet on the computer is used in visible areas if accidentally inappropriate material is accessed it must be promptly be reported to the safeguarding officer.

Social networks

Within our childcare setting we have a Facebook page to keep a record of the activities undertaken within the setting and to enable parents to gain an insight into their child’s day. Parents will be asked to give consent to upload photos of their child to our Facebook page or website. our childcare setting helps to maintain the anonymity of the children by covering their faces on any photographs. staff will also ensure that any photographs of the children show the children appropriately dressed. Please note neither the settings Facebook page nor the website will be used as a means of providing feedback to parents on their child’s progress and development but simply as a means of portraying the activities provided on a day by day basis.

Prevent Duty policy

As registered Childcare professionals we are required to meet the Prevent duties which are detailed in the Counter-Terrorism and Security Act 2015. staff will respond by being vigilant to anyone displaying signs of radicalisation, this may be a child, young person or relatives of the children attending the childcare setting.

The threat to the UK from international terrorism is substantial. The terrorist threats that we now face is more diverse than ever before, dispersed across a wider geographical area and often in countries without effective governance. We therefore face an unpredictable situation!

Dealing with violent extremism is nothing new. Throughout history there have been groups prepared to use violence to achieve their aims. A small minority of these seek to radicalise young people with an ideology which justifies the use of violence through a distorted interpretation of a set of values (often associated with a religion).

In line with guidance from the Department for Education (DfES), our childcare setting have instigated a zero tolerance of extremist behaviour and staff ensure that within the setting the care, guidance and learning activities and opportunities available empower young people to reject violent or extremist behaviour.

Whilst it remains very rare for young children to become involved in extremist activity, young children can be exposed to extremist influences or prejudiced views, including via the internet, from an early age. Early intervention is a preferable way of tackling extremism.


Extremism can be defined as “holding of extreme opinions: the holding of extreme political or religious views or the taking of extreme actions based on those views”.


The Office for Security & Counter Terrorism works to counter the threat from terrorism and their work is detailed in the counter terrorism strategy CONTEST. This strategy is based on four areas of work:

• Pursue
To stop terrorist attacks
• Prevent
To stop people becoming terrorists or supporting terrorism
• Protect
To strengthen our protection against a terrorist attack
• Prepare
To mitigate the impact of a terrorist attack

Within our childcare setting staff work with the children to prevent extremism by:
• Promoting Every Child Matters (ECM) outcomes for all children.
• Promoting the wellbeing, equality of opportunity and community cohesion amongst all the children within the childcare setting.
• Building the children’s resilience and ability to say no to terrorism Working in partnership with children’s parents and other partners, to prevent children from becoming the victims or causes of harm
• Working with other agencies and parents to build community networks of support for our childcare setting.

staff have undertaken relevant training on how to tackle extremist views in the form of the Channel General Awareness training and the Home Office Prevent Training.
If staff have concerns with regards to a child’s well – being and feel that the child may be vulnerable to radicalisation. management will refer the matter for further guidance and support. On to:

• The police 01254 51212
• The parents/ carer of the child
• Social services
• OFSTED 0300 123 1231
• BWD Council Early Years Team
• Anti-terrorist hotline 0800 789 321
• Prevent coordinator 01254 585263
• Concern@lancashire.pnn.police.uk
• Prevent co Ordinator, old town hall, Blackburn, bb1 7dy

A record of any concerns will be recorded on a record of concerns form.

Food Allergy Policy

Within our childcare setting staff are committed to reducing the risk to the children with regard to the provision of food and the consumption of allergens in food which could lead to an allergic reaction.

The following foods are recognised as potentially harmful allergens to some:

• cereals containing gluten – wheat, rye, barley and oats
• egg
• shellfish
• peanuts/nuts
• milk
• soya
• sesame

staff work towards the successful management of harmful allergens, by implementing the following procedures within the childcare setting:

• Parents are asked about their child’s dietary requirements, any allergies and related medical needs at their initial registration visit. This information is updated annually and on an ongoing basis. Parents are expected to advise staff with regards to any changes in their child’s dietary requirements / medical needs.
• staff offer alternative food options for those children with food allergies or special dietary needs based on beliefs or religion.
• staff check food labels to check for any allergens and ensure that those children who are allergic to certain foods do not consume those foods.
• Within our childcare setting staff ensure high standards of food hygiene are maintained when storing, cooking and preparing food to minimise the risk of cross contamination between different foods and the chances of children consequently unknowingly consuming food that they are allergic to.
• staff adhere to the HACCP (Hazard Analysis & Critical Control Point) best practice food handling standards and the guidance contained within The Food Standards Agency, Food Hygiene a guide for businesses booklet. Alongside being aware of any statutory and non-statutory legislation underpinning their childcare practice. staff also hold a suitable level 2 basic food hygiene qualification.

Lock Down Policy and Procedures

Within our childcare setting as part of our Health and Safety policies and procedures our setting has a Lockdown Policy.

On very rare occasions it may be necessary to seal off the childcare setting so that it is not able to be entered from the outside. This will ensure that children, visitors and other persons working on the childcare premises are safe in situations where there is a hazard in the setting grounds or outside the setting in the near vicinity.

A lockdown is implemented when there are serious security risks of the premises due to, for example, near-by chemical spillage, proximity of dangerous dogs, serious weather conditions or attempted access by unauthorised persons intent in causing harm / damage.

(National Counter Terrorism Security Office) **Guidance**
In January 2016, NCTSO provided the following advice to leaders of schools and other Educational Establishments for Reviewing Protective Security.

Bomb threats: Procedures for handling bomb threats

Most bomb threats are made over the phone and the overwhelming majority are hoaxes, made with the intent of causing alarm and disruption. Any hoax is a crime and, no matter how ridiculous or unconvincing, must be reported to the police.
Be alert, but not alarmed!
On receipt of a “bomb threat” – Dial 999 and police will respond. You should always consider their advice before a decision is taken to close or evacuate.

Notification of Lockdown

childcare staff, parents and visitors on the premises, will be notified by management, lock down procedures are to immediately take place verbally. Monitoring of practices will take place and debriefed to staff so improvements can be made.


1. Once the lockdown process has been verbally activated, children within the vicinity of the childcare setting’s outdoor play space will be ushered into the setting as quickly as possible and all internal and external doors will be locked, wherever possible to remain safe.
2. At the given signal the children remain in the room they are in and management and staff (if present), will ensure the windows and doors are closed/locked and screened where possible and children are positioned away from possible sightlines from external windows/doors. Lights and computer monitors to be turned off.
3. Management and childcare staff will support the children in keeping calm and quiet.
4. The childcare setting will remain in lockdown positions until advised by the police or other relevant emergency service, that there is an all clear.
5. As soon as possible after the lockdown management and childcare staff will undertake a roll call to ensure that all children are accounted for.

If necessary parents will be notified as soon as it is practical to do so via the childcare setting’s established communication network – website / Facebook page / telephone call or text message.

Depending on the type and severity of the incident, parents may be asked NOT to collect their children from the childcare setting as it may put them and their child at risk.

children will not be released to parents during a lock down.
Parents will be asked not to call the childcare setting as this may tie up emergency lines.
If the end of the day is extended due to the lock down, parents will be notified and will receive information about the time and place children can be picked up from.
A letter to parents will be sent home at the nearest possible day following any serious incident to inform parents of context of lockdown and to encourage parent to reinforce with their children the importance of following procedures in these very rare circumstances.

Risk assessments for outings

it is a requirement of the EYFS that: “Providers must assess the risks or hazards which may arise for the children, and must identify the steps to be taken to remove, minimise and manage those risks and hazards”.

staff will meet the requirements of the Early Years Foundation Stage and Childcare Register by:

• Obtaining written permission from parents and/or carers to take the children out on planned and un planned outings.
• When on outings, making sure that we always have:
the setting mobile phone with us, fully charged, with the parents and/or carers’ emergency contact details, management will implement recommended protocols ICE in case of emergency on the work phone. A first aid kit with the appropriate contents in. Appropriate equipment for the children in our care, which is checked on a regular basis, such as pushchairs, medication, change of clothes.
• Making sure that my works vehicle is adequately insured for business use.
• Checking that he car seats are properly fitted. Management will make sure that they are aware of the legislation with regards to car seats, which is outlined at http://www.childcarseats.org.uk/law/
• Management will check that they have enough petrol for the outing planned. The vehicle would also be checked for tyre pressure, tax, breakdown cover……
• Staff will ensure that the children have an understanding of road safety, and appropriate behaviour in the vehicle, subject to age and stage of development.
• Management will obtain the written risk assessment documentation from the venue that we intend to visit if one is available to enable them to identify if the venue is suitable for the number and ages of the children within our care.
• It is not necessary to carry out a risk assessment before every outing, but risk assessments are in place for each type of outing. Please see our written risk assessments for: Trips to the park, Visits to the shops, Visits to the local Sure Start Children’s Centre, Trips to museums and art galleries, Trips on public transport – buses and trains, Visits to the local library and so on. Please note we may have obtained the risk assessment from the places visited.
• Obtaining parental permission and completing a separate risk assessment for a special outing such as to the Zoo or the beach.
• Assessing children’s individual health needs to ensure that any medication and dietary requirements are adhered to and recorded during the outings.
• we have a ‘Missing Child’ procedure in place.
• we have a ‘Health and Safety’ Policy and Procedure in place.

Individual education and health care plans

To support the individual child, Safe and Sound will aim to:

Produce a risk assessment, which is carried out for each child with long term medical conditions that require ongoing medication. This is the responsibility of the nursery management alongside the child’s key person and parents to contribute to this risk assessment / individual education and health care plan.

The child’s parents should be shown around the setting, understand the routines and activities and point out anything which they think may be a risk factor for their child.

For some medical conditions key staff will need to have training in a basic understanding of the condition as well as how the medication is to be administered correctly. Wherever possible it will be the prime responsibility of Safe and Sounds management team to administer any medication.

The training needs for staff forms part of the risk assessment. The risk assessment includes all of our learning areas and activities that may give cause for concern regarding an individual child’s health needs. The risk assessment includes arrangements for taking medicines on outings and the child’s GP’s advice is sought if necessary where there are concerns.

A health care plan for the child is drawn up with the parent. For children who attend hospital appointments on a regular basis, special arrangements may also be necessary. The main purpose of an individual health care plan for a child with medical needs is to identify the level of support that is needed.


When parents start their children at the setting they are asked if their child suffers from any known allergies. This is recorded on the registration form. If a child has a severe allergy a risk assessment form / individual health care plan is completed detailing the nature of the allergy, symptoms and treatment required.

Staff Code of Conduct

Staff, volunteers, students

Adults will conduct themselves in a professional manner in their relationships with children and their families, including not overstepping the boundaries into personal contacts outside of the childcare setting, unless the child is already known to them in another capacity. The safety and welfare of the children within our care is paramount.

All staff must arrive to start their shift on time, comply with our dress code and participate in an induction process.
All staff must ensure that they are fully conversant with our settings policies and procedures and ensure that they are correctly implemented within practice.
Staff must look at our children’s allergies list and individual care plans, so that you are aware of those children that may require adjustments to be made in order to sufficiently meet their needs within our childcare setting.
You must ensure that you fully understand all aspects of your job role in relation to the job that you have been employed to do.
You must respect all other work colleague and actively support them.
Staff must be polite and well – mannered and have regard to all those that access our childcare setting.
You must listen to others and speak clearly to ensure that you have been heard and understood by your receiver.
You must fulfil your responsibilities and duties to the children by working to the best of your ability.
You must have an open mind and a positive attitude to further training and CPD.
You must show a commitment to sharing information with parents and other settings.
Staff must be attentive in health and safety matters including completing existing injury logs for those children that arrive with markings.
Staff must report all accidents to parents and gain their signature to show that they have fully understood.


the management team are required to take all necessary steps to keep children safe and well; and ensure the suitability of adults who have contact with children. To meet the requirements of the Early Years Foundation Stage and the Childcare Register management must:

• Explain the policies and procedures of the childcare setting to all childcare staff and ensure that they follow the policies and procedures of the childcare setting within their daily working practices. Management must ensure that all staff members read the policies and procedures and understand them and sign to confirm that they have been read.
• management must provide support, advice and guidance to all childcare staff on an ongoing basis and on any specific safeguarding issue as required.
• management must support childcare staff to understand the settings safeguarding policy and procedures, and ensure they have up to date knowledge of safeguarding issues. Management must be aware of the procedure to be followed in the event of allegations being made against another adult. Management must ensure that all childcare staff are able to identify signs of possible abuse and neglect at the earliest opportunity, and to respond in a timely and appropriate way.
Management must ensure that safeguarding training is made available to all members of childcare staff, which must enable them to identify signs of possible abuse and neglect at the earliest opportunity, and to respond in a timely and appropriate way.
• management must ensure that they have received a Disclosure and Barring Service (DBS) check before new members of staff can start work within the childcare setting.
• management must ensure that all staff know to disclose any convictions, cautions, court orders, reprimands and warnings which may affect their suitability to work with children.
• management must ensure that all staff are not under the influence of alcohol or any other substance which may affect their ability to care for children.
• management must ensure that all staff only work directly with children if medical advice confirms that the any prescribed medication is unlikely to impair their ability to look after children properly.
• management must ensure that all staff members prescribed medication on the premises is securely stored, and out of reach of children always.
• management must ensure that all staff receive induction training to help them understand their role and responsibilities. Induction training must include information about emergency evacuation procedures, safeguarding, child protection, the settings equality policy, and health and safety issues.
• management must support staff to undertake appropriate training and professional development opportunities to ensure they offer quality learning and development experiences for children
• management must ensure that a training plan will be developed for all members of childcare staff.
• management must ensure that they have appropriate arrangements in place for the supervision of all members of childcare staff. Effective supervision provides support, coaching and training for the individual staff members and promotes the interests of children. Supervision should foster a culture of mutual support, teamwork and continuous improvement which encourages the confidential discussion of sensitive issues.
• management must hold regular supervision to provide opportunities for childcare staff to:
1. discuss any issues – particularly concerning children’s development or well-being;
2. identify solutions to address issues as they arise; and
3. Receive coaching to improve their personal effectiveness.
• management must be accountable for the quality of the work of all members of childcare staff, and must be satisfied that they are competent in the areas of work undertook.
• management must ensure that all staff hold a current paediatric first aid certificate.
• management must ensure that all staff have sufficient understanding and use of English to ensure the wellbeing of children. For example, they must be able to keep records in English, to liaise with other agencies in English, to summon emergency help, and to understand instructions such as those for the safety of medicines or food hygiene.
• management must ensure that children are adequately supervised and decide how to deploy childcare staff to ensure children’s needs are met.
• management must ensure that all staff each care for the number of children permitted by the ratios specified in the Early Years Foundation Stage.
• management must ensure that only those staff members aged 17 or over may be included in ratios. The Childcare Register requires that any person aged under 18 caring for children is supervised always.
• management must take reasonable steps to ensure the safety of childcare staff and others on the premises in the case of fire or any other emergency, and must have an emergency evacuation procedure.
• management must ensure that confidential information and records about members of childcare staff are held securely and only accessible and available to those who have a right or professional need to see them. The Data Protection Act (DPA) 1998 and the Freedom of Information Act 2000 will be adhered to.
• management must ensure that all staff understand the need to protect the privacy of the children within the setting as well the legal requirements that exist to ensure that information relating to the child is handled in a way that ensures confidentiality.
• management must hold Employer’s Liability insurance.

Parents carers and visitors

Ensure that you have contacted the nursery to book a registration visit meet the staff, view the facilities and for the staff to meet your child and other family members.
Arrive on time for your child’s session and be understanding if staff members ask you to stay with your child until your allotted booked session.
Parents, carers and visitors must ensure that all staff members and nursery children attending the setting are treated with respect.
If you have an appointment at our childcare setting, all visitors are requested to sign the visitors book and to wear a visitors lanyard whilst on our nursery premises.
Parents, carers and visitors are requested to abide by our policies and procedures which can be found on our website and a hard copy is also available to view within our childcare setting.
If a parent wishes to speak privately with staff members, we request that an appointment be booked to speak with the staff member. This helps to ensure that arrangements can be made so that the correct staffing levels are maintained at all times.
We request that parents, carers and visitors do not bring sweets or chocolate into the nursery setting.

Types of affection permitted within the setting

Staff are permitted to hold and comfort a child by picking the child up (being aware of manual handling and health and safety), place the child on the adult’s hip and cuddle for initial comfort. After the opening lift the staff member will need to give comfort by sitting with the child on their lap.
Staff are permitted to have children sitting on their laps for comfort, security and reassurance, however not when the adult is in a leadership role for the group of children, such as: story time. During thee group story time / circle time sessions, children who may require extra reassurance or comfort are permitted to be comforted by other staff members present.
We shall always encourage children to sit independently. Having the children on staff laps will be monitored by observation in order for the action not to benefit individual staff members.
Staff will re – direct children who continuously need comfort and affection.
Staff can console parents that are upset by offering a follow up telephone call or a place to talk.
Staff will respect personal space of our parents and other staff members.

Behaviour not permitted by staff, visitors and parents

We shall not voice over affectionate language at Safe and Sound Childcare.
Swearing is not permitted.
Do not use your mobile phone in any areas occupied by the children

The essentials of food hygiene

Keep yourself clean and wear clean clothing.
Always wash your hands thoroughly: before handling food, after using the toilet, handling raw foods or waste, before starting work, after every break, after blowing your nose.
Tell your manager, before commencing work, of any skin, nose, throat, stomach or bowel trouble or of an infected wound. You are breaking the law if you do not.
Ensure cuts and sores are covered with a waterproof, high visibility dressing.
Avoid unnecessary handling of food.
Do not smoke, eat or drink in a food room, and never cough or sneeze over food.
If you see something wrong tell your manager.
Do not prepare food too far in advance for food service.
Keep perishable food either refrigerated or piping hot.
Keep the preparation of raw and cooked food strictly separate.
When re – heating food ensure it gets piping hot.
Clean as you go. Keep all equipment and surfaces clean.
Follow any food safety instructions either on food packaging or from your manager.
Always store cleaning materials away from foodstuffs.
Always use fresh dish cloths for each food service.
Rotate all stock using oldest first.
Food is never to be used after use by date.
Never use rusty, dented or bulging cans of food.
Store root vegetables away from other fresh fruit or vegetables.
Follow manufacturer’s instructions on storing the food.
All meat, fish, dairy and fresh produce to be checked daily and rotten foodstuffs disposed of.
Store raw and cooked foods separately with raw foods underneath cooked foods.
All prepared cooked foods must be covered, labelled and dated in the fridge / freezer.
Cooked foods should be chilled as quickly as possible before storing in the fridge / freezer. Never leave foods out for more than 90 minutes.
Never re – freeze frozen food once thawed.
Fridge temperature should be – 4 or below.
Freezer temperature should be – 17 and below.
Ensure food is fully thawed before preparation and cooking.
Cook poultry within 24 hours of defrosting.
Wash hands regularly during food preparation.
Use appropriate separate chopping boards for different foodstuffs.
Always wear appropriate clothing.
Keep good personal hygiene.
Always use clean equipment.
Ensure all foodstuffs are cooked thoroughly before serving / storing.
Ensure food thermometer is cleaned and disinfected prior and after each use.
Use food thermometer to check core temperature of food, this should be 75 degrees or above.
Cold food should be below 5 degrees.
Use clean utensils for food service.
When re – heating pre – cooked food the core temperature must reach 75 degrees or above.
Always wash hands after handling rubbish.
Store outside bins away from windows and doors of kitchen.
Never overfill bins.
Clean and disinfect bins regularly.
Always keep bins covered.
Empty bins often.
Keep long hair covered or tied back
Always wash hands when returning to the kitchen from other areas, wash hands between handling raw and cooked foods and doing other jobs away from the actual food preparation.
Always pay special attention to the area under the nails and when washing hands use a nail brush.
Cover all cuts with blue waterproof plasters.
Do not cough or sneeze on food.
Do not taste food with your fingers.
Always wear an apron when preparing cooking foods.
Report any illness to the nursery manager.
Jewellery must be kept to a minimum
Only use reputable suppliers
Store all food in the correct places straight away.
Check all food has the correct date code.
Check all food for any damage or possible contamination when delivery is made.
Put away or cover any food before cleaning.

Staffing Policy (Authorised and unauthorized absences) including absence due to illness

All employees have a responsibility to look after their own wellbeing and to attend work as per their contract of employment, unless they are genuinely sick or on leave which has been authorised by the management team. They are also responsible for doing all they can to aid recovery during periods of ill health.

In order for service delivery to be maintained, it is essential for staff to inform management at the start of any period of absence, if they are unable to attend work due to illness. This will assist managers in taking action to arrange cover and any appropriate support for the member of staff and minimise the impact of staff absence for colleagues at work.

If you are unable to attend a shift for work, in order to arrange emergency cover management need to know 2 hours or sooner if you can before the start of your shift. You must give the details of your illness or injury, anticipated length of absence from work, and if there are any work commitments or deadlines that need re – arranging / meeting.

Emergency bank staff

As an employee at Safe and Sound Childcare you will be asked if you want to be included on our emergency bank staff list, this may include being called in on your day off. If you have been asked to cover a shift for a fellow colleague then please understand that this is an emergency situation.
Please try to cancel any arrangements that you may have in order to cover. We hope that our staff will not need to cover many times within these emergency situations but they do arise sometimes.

The procedures to be adhered to when availing of sick leave / annual leave or any other leave are set out below:

In the event of sick leave – informing the employer

• Employees who are unable to report for work should contact a member of the nursery management to inform of their absence prior to the start of their shift and give a probable date of return to work.
• The person in receipt of the call should document the call.
• In order to comply with the childcare regulations 2006, staff ratio must be adhered to at all times, therefore if an additional staff member is required the following procedure must take place.
• Contact a member of our backup team of staff.
• Ensure all back up staff are dbs. cleared and reference checked.
• If at all possible contact existing staff team who may be available to cover.

Remember you are part of the adult to child ratio, without suitable cover we cannot open.

Recruitment and Selection Policy

It is the policy of our childcare setting to attract and retain staff with the qualifications and experience necessary to provide an excellent service. Individuals must be selected for employment on the basis of being the most suitable candidate. Job applicants must not be treated less favourably on the grounds of gender, marital status, disability, sexual orientation, race, colour, religion, ethnic or national origin etc.

We seek to promote equality of opportunity and to eliminate discrimination as defined under the terms of the Race Relations Act, Sex Discrimination Act and the Disability Discrimination Act, sexual orientation and Religion in all our employment procedures and practises.

All vacancies must be advertised stating Safe and Sound Childcare is an equal opportunities employer. All employees are encouraged to compete for any vacancies / promotions within the organisation for which they have experience, qualifications, ability and potential. The application of current staff will be treated on an equal basis with external applicants. Shortlisting and interviews will be conducted by the management team.

Decisions should be based on the criteria in the person specification and job description. A written record must be kept of the assessments made for each applicant for at least one year after a letter is sent to unsuccessful candidates.

To help to ensure that our recruitment and selection process promotes equality, we will do the following:

• Advertise all vacant posts externally and internally to reach as wide a circulation as possible.
• Applicants will be given clear, concise ad accurate information about posts through advertisements in order to enable them to assess their own suitability.
• Language used will not deter any potentially disadvantaged applicant from applying.
• Advertisements and publicity on recruitment will state that we are working towards being an equal opportunities employer.
• Interview panels will be fully aware of our commitment to equality of opportunity in our employment practices.
• On appointment staff will have appropriate qualifications and experience for their positions, and will be assessed to identify relevant continuing training and development.
• Take up references.
• Carry out DBS disclosure, recording the dbs. number and date of issue.
• Keep individual records of staff and volunteers.
• Induction training will be undertaken and all new staff will be provided with an employee pack within the first two weeks of employment.
• All staff will have a six monthly progress review. Any identified training and development needs will be recorded for recommendation to be discussed by those responsible for funding.

Sun Safety Policy

Our childcare setting is a strong believer in the importance of Sun Safety. We ensure that all children are protected from skin damage caused by the harmful ultra -violet rays in sunlight. As part of the Sun Safety Policy our childcare staff will encourage children to wear clothes that provide good sun protection. Girls’ summer dresses and vest tops are not suitable as they do not protect the shoulders. Our childcare setting will provide supermarket brand factor 50+ sunscreen but if you prefer you can provide your own. We ask that all children be provided with their own sun hat but in the case of an emergency we will have limited numbers of spare sun hats available for use by the children.
In hot weather if a child refuses to wear a sun hat or sun cream they will not be allowed into the garden or outside to play.

Company Vehicle Rules and Information for all Vehicle Users

staffs usage of a Company vehicle is subject to adhering to the following rules:

• When driving a vehicle, you must always abide by the law. Failure to comply with the law may result in disciplinary action.
• Maintaining the vehicle in a tidy and clean condition at all times whilst it is in your care.
• Reporting any defects on the vehicle immediately upon your return to your immediate Manager.
• Smoking is not permitted in Company vehicles.
• You and all front and rear seat passengers must wear a seat belt at all times. All Children will be in appropriate child seats. Unauthorised passengers must not be carried in our vehicles.
• You are liable for all traffic offences committed whilst the vehicle is in your care. Parking fines must be settled immediately. You must report any traffic offences to the Manager upon your return.
• You are responsible for ensuring that the vehicle is locked (and where appropriate alarmed) at all times. If the vehicle is fitted with a removable radio / cassette it must be removed from the vehicle when left at all times. Under no circumstances should any Company property be left in the vehicle. Any theft or attempted theft of the vehicle must be reported immediately to the local Police (you must obtain a crime number) and to the Manager.
• All users must provide management with their full valid driving licence, or before they are given permission to use one of our vehicles. management will retain a copy for Company records. After this first production, all users must produce their licence at regular intervals, as notified by us. You must report any type of driving conviction or summons immediately to the Manager.
• Our vehicles must not be used for personal reasons or gain. The private use of our vehicles requires further authorisation from the Manager.
• In the event that you are found guilty of driving under the influence of alcohol and / or drugs, you will be responsible for all costs that the Company may incur, and the Company reserves the right to withdraw the use of a Company vehicle by you, both for the period of the ban and subsequently. You may also be subject to disciplinary action.
• In the event of an incident involving one of our vehicles that you are driving or responsible for, you must contact the Manager immediately. You must make a full and honest report of the incident in writing immediately. This report must be prepared irrespective of whether personal injury or vehicle damage occurs.
• All driving incidents are investigated. If the investigation shows you to be at fault, you may be subject to disciplinary action.
• In the event of a breakdown you must use the breakdown assistance provided by the Company.
• You must comply with the statutory regulations and our own regulations regarding the recording of daily mileage, journeys undertaken and actual driving hours and submit your expenses form to your immediate Manager for authorisation.
• The use of hand-held phones while driving, for making or receiving a call or performing any other interactive communication function is strictly prohibited.


This Company is committed to ensuring the health, safety and welfare of its employees, so far as is reasonably practicable. We also fully accept our responsibility for other persons whose health and safety may be affected by our activities. We will take steps to ensure our statutory duties are met at all times.

Every new employee will be given Health and Safety guidance when they join the Company and each employee will be given refresher information, instruction and training as is necessary to enable the safe performance of work activities.

Adequate facilities and arrangements will be maintained to enable employees to raise issues of Health and Safety.

Competent people will be appointed to assist us in meeting our statutory duties including, where appropriate, specialists from outside the Company.

Each individual has a legal obligation to take reasonable care for his or her own health and safety and for the safety of others who may be affected by his or her acts or omissions.

The successful implementation of this policy requires total commitment and co-operation from all levels of management and employees within our Company.


Management will:

• Actively seek the cooperation and suggestions for improvements from all employees in relation to our Health and Safety Policy;
• Provide appropriate information, instruction and training to ensure so far as is reasonably practicable the health and safety at work of employees;
• Provide and maintain a safe and healthy working environment, with statutory obligations as a minimum requirement;
• Maintain the workplace in a safe and risk-free condition and provide a safe means of access to and egress from the workplace;
• Have arrangements for ensuring the safe use, handling, storage and transport of articles and substances;.

Employees will:

• Conform to rules, procedures and training regarding safe working;
• Use the correct methods of work and not improvise by using methods, tools or equipment which entail unnecessary risks;
• When there is a legal requirement to, or where the nature of the work requires it, wear the protective clothing and equipment specified;
• Report unsafe tools and equipment and unsafe practices or methods of work;
• Report any potential Health and Safety hazard including infectious or other diseases, accidents, injuries or concerns associated with the workplace;
• Assist in the maintenance of good housekeeping standards;
• Cooperate with us to enable all statutory duties to be complied with;
• Assist where necessary in the investigation of any accidents that occur.

This policy will be regularly monitored to ensure that the objectives are achieved. It will be reviewed and, if necessary, revised in the light of legislative or organisational changes.

Observations and assessment of children’s learning and development policy

At Safe and Sound Childcare we recommend when undertaking observations and assessments the following should be considered:

Staff members should be aware of their own values and beliefs and ensure that they are observing and assessing children’s progress and development impartially. When we look at children and interact with them we interpret and make meaning of what we see, even if we are not aware that we are doing it. The assessment that we make will be affected by interpretations we make of our observations. Our values and beliefs affect interpretations. We need to be aware of these values and talk about and explain them.

There is an emotional dimension to assessment for everyone involved – parents children and educators. Observation skills must be developed and reviewed as part of the daily routine. Basic principles to guide and inform practice must be established. Assessment should be used to help review provision as a whole. An effective written format for record keeping and transferring that information to others must be created and updated.

Planning for observations
Good early years assessment should be based on observation of children in action and conversations with children while they are reflecting on their actions. This allows early years staff to match their provision to the individual needs of children. It is important that early years staff members gather evidence on which to make an informal assessment.

Principles of assessment
Drummond, M.J. and Rouse, D. (1992) present the following statements about assessment that have been taken from documents produced in a variety of early years services. These embody the principles of assessment.

• Parents are providers as well as receivers of information and should be involved in the assessment process
• All the adult staff should who work with the children be involved within the assessment process.
• Where possible children should be involved in the assessment of their own progress and development.
• All aspects of development and learning should be considered when assessing children.
• Assessment must be based on detailed observations of what children do and say.
• Written records should contain factual information.
• When appropriate, assessments of bilingual children should be made in the child’s first language by a person who knows about the child’s cultural heritage.
• Assessment must take account of the possible effects of the context on the child (for example, the language used, the child’s previous experiences, the child’s emotional state and the setting).
• Assessment of individual children should be used in planning activities for those children.
• Parents need time to talk about what they feel, as well as about what they know before making decisions about what to do next for the benefit of their child.
• All assessments must be of benefit to the child.
• Due regard must be given to the Freedom of Information Act.

Effective record keeping

At Safe and Sound Childcare various records are kept to contribute to the quality of children’s experiences, support their development and keep them safe. At Safe and Sound Childcare to ensure the development of effective record keeping the following criteria is used:

• Quick to complete – records are more likely to be kept up to date if a regular short amount of time can be allocated to complete them.
• Easy to understand – this is especially important when the record may be passed onto parents.
• Useful – records serve as the starting points for educators both in the child’s present setting and in the next.
• Objective- records need to be factual, focusing on what children do and say and avoiding assumptions.
• Records should be reasonably easily accessible for agreed staff and volunteers so information can be shared readily with families.
• Records must be kept securely and not left in vulnerable places so that confidentiality is at risk.
• Records must be protected from possible fire, flood or burglary.
General Hygiene Policy

We feel that good hygiene is important to protect against possible infection, therefore good hygiene must be a matter of routine when caring for children. The following hygiene precautions are used to prevent the spread of infection.

• Wash hands with soap and water after contact with bodily fluids e.g. taking children to the toilet or changing nappies. Disposable gloves will always be worn by staff when assisting with toileting or changing nappies. We always encourage children to wash their own hands after they use the toilet. In the interests of hygiene, paper towels are provided for drying hands.
• Cuts and open sores are to be covered with a waterproof dressing.
• If a child has an accident which results in bleeding the following procedure will be followed; disposable gloves are to be worn, wash the wound with water and a cotton wool pad, apply a suitable dressing (taking allergies into account), blood stained dressing/cotton wool/tissues wrapped in a plastic bag and disposed of appropriately.
• When wiping up spills of vomit, blood, faeces or urine, disposable gloves will be worn and diluted bleach (1 part bleach to 10 parts water) used to clean the area. All paper towels or tissues used, will be placed in a plastic bag and disposed of appropriately.
• Clothes, soft toys or soft furnishings stained with blood or other bodily fluids will be washed by hand, using hot soapy water or on a hot wash cycle in a washing machine.
• All surfaces cleaned daily with an appropriate cleaner.
• Children with pierced ears are not allowed to try on or share each other’s earrings.
• Tissues are available, and children are encouraged to blow and wipe their noses when necessary.
• Children are encouraged to shield their mouths when coughing.

The childcare setting will observe current legislation regarding food hygiene, registration and training. In particular, each adult will:

• Always wash hands with soap and running water before handling food and after using the toilet.
• Not be involved with the preparation of food if suffering from any infectious/contagious illness or skin trouble.
• Never cough or sneeze over food.
• Aprons and gloves used when appropriate for food preparation and clearing up.
• Appropriate clothing to be worn, no jewellery.
• Use different cleaning cloths for kitchen and toilet areas.
• Prepare raw and cooked food in separate areas and use separate cutting boards.
• Keep food covered and either refrigerated or piping hot.
• Ensure waste is disposed of properly and out of reach of the children.
• Wash fresh fruits and vegetables thoroughly before use.
• Any food or drink that requires heating will be heated immediately prior to serving and not left standing. No food or drink will be reheated.
• Tea towels will be kept scrupulously clean and washed between each session.
• All utensils will be kept clean and stored in a dust-free place, e.g. closed cupboard or drawer.
• Cracked or chipped china will not be used.

Rules as decreed by the environmental Health will be observed. Training will be offered in order to maintain food and hygiene standards.

H.I.V./ A.I.D.S

We always apply the hygiene policy in any case of an accident resulting in bleeding to any adult or child.
We always apply the hygiene policy in all cases of sickness / diarrhoea and when changing under garments.
We understand that these precautions are necessary, because we may not know that any child, adult or visitor to the setting is H.I.V. positive. It is not compulsory for the manager to be informed if a child or adult in the setting is H.I.V. positive. If the manager is made aware, confidentiality would be maintained.

Nappy Changing Policy & Procedure


A child’s nappy must be changed promptly when wet or soiled. Alongside regular changes at 10.30 am, 1.30 pm and 4.30 pm. Staff must wear disposable gloves on both hands and a disposable apron for all nappy changes and a new set of gloves for each child. staff members hands must be washed with soap and water after changing a nappy and the nappy changing area wiped down with an anti-bacterial cleaner. The nappy changing area must be away from the food preparation area.



1. Make sure you have a clean nappy, wipes and any other supplies before changing the child.
2. Put a new set of gloves and a new disposable apron on.
3. Remove the child’s nappy place the soiled nappy in a nappy sack and dispose of it in the sangenic bin.
4. Wash and dry the child using the appropriate washing materials, such as wipes or cotton wool.
5. If requested by parents/carer apply nappy cream.
6. Put on a clean nappy. The child may need a new set of clothes as well. These should be supplied by the parents/carer.
7. Dispose of the gloves and the apron in the nappy bin.
8. Wash the child’s hands thoroughly with liquid soap and running water. Dry the child’s hands with a disposable towel.
9. Place the nappy creams back in the storage area.
10. Wash down thoroughly the changing table ready for the next person to use.
11. Wash your hands thoroughly with liquid soap and running water. Dry your hands
on a disposable paper towel.
12. Write down the nappy change on the child’s nappy chart and daily communication

Active play /Physical Activity Policy

At our childcare setting we are committed to encouraging our children to lead active and healthy lifestyles. We believe that regular physical activity during the early years provides immediate and long-term benefits for physical and psychological wellbeing. This is the best way for young children to be physically active and suits the sporadic nature of young children’s movement patterns.

Physically active play opportunities should encourage young children to:

– use their large muscle groups, e.g. back, shoulders, legs, arms
– practise a wide range of movements, e.g. loco motor, stability and object control skills
– experience a variety of play spaces and equipment
– set up their own play areas
– make up their own physically active play
– have fun and feel good about themselves and what they can do.

It can take on many forms of play including energetic play and continuous activities
Energetic play, e.g. running and chasing games will make children ‘huff and puff’ which:
– strengthens their heart and lungs (good for their health)
– burns calories (important to help them maintain a healthy weight).

Encourage energetic play through short bouts of activity, rather than for extended periods
Continuous activities tend not to be quite as energetic and can therefore be carried out for longer bouts without needing to rest. These include walking, cycling (trikes and bikes), dancing, scooting, obstacle courses, action rhymes, activity trails, and challenges. All these help children develop stamina and maintain a healthy weight.

Active play during free play includes bikes, slide and activity gym. Opportunities to run, jump etc outside, small equipment such as balls, bats, hopscotch, small parachute, tunnel, den building, and gardening.

Planned small and large group activities include: Large parachute, music and dance/movement, physical activity games which include running, jumping, hopping etc , throwing and catching games, obstacles course, exploring and walking in the outside environment.

Students and Volunteers

Our childcare setting is committed to sharing best practice with those wishing to pursue a career
in childcare. Therefore, students will be welcomed to join our staff and gain work experience within our childcare setting. We welcome the chance to encourage training. We accept student placements and recognise this as an opportunity to examine and revise our own practice.

Students are expected to be associated with a recognised child related course, or on occasions, pupils from local secondary schools on work experience. Placements will be offered after discussions with the appropriate tutors, and close links have been established with the college or school.

Students will attend a pre-visit to our childcare setting for an interview, followed by their student induction and childcare setting tour. At this time students, will have the opportunity to read and discuss relevant health and safety policies.

• students will wear a badge to denote that they are students and will be supervised at all times by a member of staff assigned to them and will not be left alone with the children we require students to keep to our confidentiality policy.
• it is expected that during the student’s placement, their tutor will visit the childcare setting or have verbal communication with the student co-ordinator to receive feedback about the student’s progression.
• students will be offered support and guidance throughout their placement and offered constructive honest feedback in respect of their performance. Staff will respect individual students’ needs and abilities and will aid their development an accurate evaluation of ability and performance for both students and training providers will be provided, and our childcare setting will support students who are experiencing difficulties with action plans if needed.

All students on placement must adhere to the same codes of conduct as permanent staff and this also applies to the use of personal mobile phones and iPods, etc, timekeeping and dress codes. Confidentiality must be upheld at all times. Students are attached to a senior member of staff who supervises their work and will explain the safety and fire requirements. All students are encouraged to contribute fully to the daily routine of the childcare setting and to spend some time in each area. Students must not be left alone with children and they should not be allowed to toilet the children.

Head Lice

Parents are encouraged to check their children’s hair regularly for signs of head lice. As head lice are communicable, if parents become aware that their child has head lice they are requested to inform the nursery, so the nursery can pass this information onto other parents. However, this information will remain anonymous and at no time should the child with head lice be identified.

If staff become aware or suspect that a child may have head lice, they should not infringe the child’s personal space or rights by checking thoroughly but should highlight their concerns to the parents. This should be done sensitively and in private so as not to cause embarrassment and to respect privacy and confidentiality.

Waste management policy

The nursery closely monitors the management of waste and disposes of it in accordance with local authority requirements. Staff are made aware of the need to minimise energy waste and the nursery uses appropriate measures to save energy, such as energy saving lighting etc. The nursery recycles cardboard and plastic containers at appropriate recycle centres, uses a compost bin for food and other
compostable materials and ensures that where possible other sources of waste are recycled to reduce the effect on the environment. This policy is reviewed annually and is carefully considered in the best interests of the children, nursery and the environment.

Stress Management Policy

We are committed to protecting the health, safety and welfare of our employees. We recognise that workplace stress is a health and safety issue and acknowledge the importance of identifying and reducing workplace stressors.

This policy will apply to everyone in the company. Senior staff are responsible for implementation and the company is responsible for providing the necessary resources.

Definition of stress
The Health and Safety Executive define stress as “the adverse reaction people have to excessive pressure or other types of demand placed on them”. This makes an important distinction between pressure, which can be a positive state if managed correctly, and stress which can be detrimental to health.

• The company will identify all workplace stressors and conduct risk assessments to eliminate stress or
control the risks from stress. These risk assessments will be regularly reviewed.
• The company will consult with staff on all proposed action relating to the prevention of workplace stress.
• The company will provide training for the Managers.
• The company will discuss in confidence any staff and signpost staff affected by stress caused by either work or external factors.
• The company will provide resources to enable managers to implement the company’s agreed stress
management strategy.



• Conduct and implement recommendations of risks assessments within their jurisdiction.
• Ensure good communication between management and staff, particularly where there are
organisational and procedural changes.
• Ensure staff are trained to discharge their duties.
• Ensure staff are provided with developmental opportunities.
• Monitor workloads to ensure that people are not overloaded.
• Monitor working hours and overtime to ensure that staff are not overworking and monitor holidays to
ensure that staff are taking their full entitlement.
• Attend training as requested in good management practice and health and safety.
• Ensure that bullying and harassment is not tolerated within their jurisdiction.
• Be vigilant and offer additional support to a member of staff who is experiencing stress outside work
e.g. bereavement or separation.
• Signpost staff to specialist advice and awareness training on stress.
• Support individuals who have been off sick with stress.
• Refer staff to their GP/counsellors or specialist agencies as required.
• Monitor and review the effectiveness of measures to reduce stress.
• Help monitor the effectiveness of measures to address stress by collating sickness absence statistics.


• Raise issues of concern with your manager as soon as appropriate
• Accept opportunities for counselling when recommended.

Date policy was written……………………..
Date policy is due to be reviewed……………………..
Special Consideration for Employees

We recognise that certain employees such as young persons, new and expectant mothers and persons with a disability require special consideration under The Management of Health and Safety at Work Regulations 1992. The Health and Safety Policy should have regard to such persons both at the commencement of employment and during the course of it. The following procedure is therefore set down to achieve this aim.


Any employee requiring special consideration will be assessed by the nursery manager on induction to the nursery or when their condition or disablement comes to light. The risk assessments relating to the occupation of such workers will be considered at these times and special measures such as training and supervision, arrangements, modifications, and medical surveillance if necessary will be agreed upon with the worker. Further assessments and reviews will be carried out at appropriate intervals.

Conflict resolution for challenging parents

At our childcare setting we believe that we have a strong partnership with our parents and an open-door policy to discuss any matters arising (if applicable).
In the unlikely event that a parent starts to act in an aggressive or abusive way at the nursery, our policy is to:

• Direct the parent away from the children and into a private area such as the office
• Ensure that a second member of staff is in attendance, where possible, whilst continuing to ensure the safe supervision of the children
• Act in a calm and professional way, ask the parent to calm down and make it clear that we do not tolerate aggressive or abusive language or behaviour
• Contact the police if the behaviour escalates
• Once the parent calms down, the member of staff will then listen to their concerns and respond appropriately
• An incident form will be completed detailing the time, reason and action taken
• Management will provide any support and reassurance that staff may need following the experience, and seek further support where necessary
• Management will also signpost parents to further support where applicable.

Extreme weather

we will ensure that our childcare setting is prepared for all weather conditions that might affect the running of the nursery such as floods, snow and heat waves. We will not take children outdoors where we judge that weather conditions make it unsafe to do so.

If any of these incidents impact on the ability of the nursery to open or operate, we will contact parents via phone call or text message
If there is high snowfall, then the duty manager will take the decision as to whether to close the nursery. This decision will take into account the safety of the children, their parents and the staff team. In the event of a planned closure during the nursery day, we will contact all parents to arrange for collection of their child.

In the event of staff shortages due to snow or other severe weather we will contact all available off duty staff and/or agency staff and group the children differently until they are able to arrive. If we are unable to maintain statutory ratio requirements after all avenues are explored we will contact Ofsted to inform them of this issue, recording all details in our incident file. If we feel the safety, health or welfare of the children is compromised then we will take the decision to close the nursery.

Heat wave
Please refer to our sun care policy.


At our childcare setting we recognise that young children will experience many transitions in their early years; some of these planned and some unplanned. We are sensitive to the impact of such changes to children and this policy sets out the ways in which we support children going through these transitions.
Some examples of transitions that young children and babies may experience are:

• Starting nursery
• Starting school or moving nurseries
• New siblings
• Moving home
• Death of a family member or close friend
• Death of a family pet.

Staff are trained to observe their key children and to be sensitive to any changes in their behaviour and personality. We respectfully ask that parents inform us of any changes in the home environment that may impact on their child, so staff can be aware of the reasons behind any potential changes in the child’s behaviour.

Starting nursery
We recognise that starting nursery may be difficult for some children and their families. We have a settling in policy to support the child and their family.

Starting school or moving childcare providers
Starting school is an important transition and some children may feel anxious or distressed. We will do all we can to facilitate a smooth move and minimise any potential stresses. The following process relates to children going to school, however wherever possible, we will adapt this process to support children moving to another childcare provider e.g. childminder or another nursery.

• We invite school representatives into the nursery to introduce them to the children
• Where possible we plan visits to the school with the key person. Each key person will talk about the school with their key children who are due to move to school and discuss what they think may be different and what may be the same. They will talk through any concerns the child may have and initiate activities or group discussions relating to any issues to help children overcome these
• We produce a comprehensive report on every child starting school. This will include their interests, strengths and level of understanding and development in key areas. This will support continuity of care and early learning.

Manual Handling Policy

To comply with Occupational Health and Safety Act 1991, which requires the nursery to follow the guidelines set out in this legislation.

Manual Handling means lifting, lowering, pushing, pulling, carrying, moving, holding or restraining any object, animal or person.

Procedures for managing and monitoring safe manual handling.

Staff are encouraged to use their common sense and not to take unnecessary risks when handling large/heavy objects. When lifting a child or object weighing more than 15 kilos, staff are required to seek assistance.

Manual Handling and correct lifting/back care training will be provided regularly.
It is the responsibility of all staff to follow the procedures below and to assist by identifying manual handling hazards and risks.
Regular checks to monitor use of manual handling at the nursery. Any difficulties noted will then be dealt with immediately.
Managing risks for manual handling.
Identifying risks – discuss issues with staff and check past incidents/accidents records.
Assess risks – how much strain, pressure, stress, weight, force, grip, skill and duration are required for each activity.
A risk assessment will be undertaken for any expectant student or staff member within the setting during their pregnancy.
Control risks – when designing tasks to minimise injury, look at changing the way jobs are done, change the layout of the workplace, and change the equipment.

Correct Lifting Procedures.


Staff must never twist while lifting.
When staff lift a child or object they should not stretch over and lift, but lean close and raise as close as possible to their body.

When lifting staff must: –

– Place their feet apart in a striding position
– Keep their breastbone elevated
– Bend their knees
– Brace their stomach muscles
– Hold the child or object close to their body
– Move their feet not their spine, to stand up
– Prepare to move in a forwards direction.
– Staff should transfer heavy items to smaller containers to reduce weight.

Staff should: –

– Kneel where possible
– Avoid sitting on child sized chairs where possible
– Refrain from carrying children on their hip
– Lift children with one arm under their buttocks and the other arm under their backs, with the child facing them.

Statement of Intent
The General Data Protection Regulation (GDPR) is designed to protect the privacy of individuals. It requires that any personal information about an individual is processed securely and confidentially. This includes both staff and children. How our nursery and kids club setting obtains, shares and uses information is critical, as personal data is sensitive and private. Everyone, adults and children alike, has the right to know how the information about them is used. The General Data Protection Regulation requires our nursery and kids club setting to strike the right balance in processing personal information so that an individual’s privacy is protected. Applying the principles to all information held by our childcare setting will typically achieve this balance and help to comply with the legislation.
We will respect the privacy of children and their parents and carers, while ensuring that they access high quality early years care and education in our setting. We aim to ensure that all parents and carers can share their information in the confidence that it will only be used to enhance the welfare of their children. There are record keeping systems in place that meet legal requirements; means of storing and sharing that information take place within the framework of the General Data Protection Regulation and the Human Rights Act.
General Data Protection Regulation principles
To comply with the act, our childcare setting must observe the eight ‘General Data Protection Regulation principles’, ensuring that:
• Personal data shall be processed fairly and lawfully
• Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
• Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
• Personal data shall be accurate and, where necessary, kept up to date.
• Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
• Personal data shall be processed in accordance with the rights of data subjects under this Act.
• Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
• Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

In practice, it means that our nursery and kids club setting must:
• have legitimate grounds for collecting and using the personal data;
• not use the data in ways that have unjustified adverse effects on the individuals concerned;
• be transparent about how they intend to use the data, and give individuals appropriate privacy notices when collecting their personal data;
• handle people’s personal data only in ways they would reasonably expect; and
• make sure they do not do anything unlawful with the data

Personal data is information that relates to an identifiable living individual that is processed as data. Processing amounts to collecting, using, disclosing, retaining or disposing of information. The General Data Protection Regulation principles apply to all information held electronically or in structured paper files.
The principles also extend to educational records – the names of staff and children, dates of birth, addresses, national insurance numbers, school marks, medical information, SEN assessments and staff development reviews.
Sensitive personal data is information that relates to
• race and ethnicity,
• political opinions,
• religious beliefs,
• membership of trade unions,
• physical and mental health,
• sexuality
• criminal offences

Sensitive personal data is given greater legal protection as individuals would expect certain information to be treated as private or confidential – for example, a nursery manager may have a nursery e-mail account that is made publicly available on our childcare settings website whereas their home e-mail account is private and confidential and should only be available to those to whom consent has been granted.
It is important to differentiate between personal information that individuals would expect to be treated as private or confidential (whether or not legally classified as sensitive personal data) and personal information you can make freely available. For example: the nursery manager’s identity is personal information but everyone would expect it to be publicly available. However, the nursery manager’s home phone number would usually be regarded as private information.
What must our childcare setting do?
• We must notify the ICO (Information Commissioner’s Office) that we are processing personal data.
• We have nominated individuasl, the nursery and kidzclub managers and deputy managers, are regarded as the ‘Data Protection Controllers’.
• Our childcare setting has clear, practical policies and procedures on information governance for staff to follow, and needs to monitor their operation
These should include:
– Staff Code of Conduct
– Privacy notices for staff and parents/children.
Data Breaches – In the event of a personal data breach, the Data Protection Controller should be notified immediately and an investigation carried out.
Individual Rights
The General Data Protection Regulation includes the following rights for individuals:
• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.
The General Data Protection Regulation entitles an individual the right to request the personal information our childcare setting holds on their behalf – this is known as a Subject Access Request (SAR) and includes all and any information held by our childcare setting, not just that information held on central files or electronically, so it could also include correspondence or notes held by others in the childcare setting.
• SARs must be responded to within 1 month of receipt.
• The SAR should be made in writing by the individual making the request.
• Our childcare setting can refuse or charge for requests that are manifestly unfounded or excessive
• Parents can make SARs on behalf of their children if the children are deemed to be too young or they have consented to their parents doing so on their behalf.

Staff Responsibilities
Staff need to know and understand:
• How to manage, keep and dispose of data
• The nursery and kids club procedures in relation to children’s records, email, social media, taking photos in the childcare setting, mobile technology and the nursery and kidsclub website
• When they are allowed to share information with others and how to make sure it is kept secure when shared.

Information and IT Equipment Acceptable Usage
Acceptable Usage covers the security and use of all Safe & Sound Nursery & Kidzclub information and IT equipment. It also includes the use of email, internet, voice and mobile IT equipment. This applies to all Safe & Sound Nursery & Kidzclub employees, contractors and agents (hereafter referred to as ‘individuals’).
This applies to all information, in whatever form, relating to Safe & Sound Nursery & Kidzclub business activities, and to all information handled by Safe & Sound Nursery & Kidzclub relating to other organisations with whom it deals. It also covers all IT and information communications facilities operated by Safe & Sound Nursery & Kidzclub or on its behalf.
Computer Access Control – Individual’s Responsibility
Access to the Safe & Sound Nursery & Kidzclub IT systems is controlled by the use of User IDs and passwords. All User IDs and passwords are to be uniquely assigned to named individuals and consequently, individuals are accountable for all actions on the Safe & Sound Nursery & Kidzclub IT systems.
Individuals must not:
· Allow anyone else to use their user ID and password on any Safe & Sound Nursery & Kidzclub IT system
· Leave their user accounts logged in at an unattended and unlocked computer.
· Use someone else’s user ID and password to access Safe & Sound Nursery & Kidzclub IT systems
· Leave their password unprotected (for example writing it down).
· Perform any unauthorised changes to Safe & Sound Nursery & Kidzclub IT systems or information
· Attempt to access data that they are not authorised to use or access.
· Exceed the limits of their authorisation or specific business need to interrogate the system or data.
· Connect any non- Safe & Sound Nursery & Kidzclub authorised device to the Safe & Sound Nursery & Kidzclub network or IT systems
· Store Safe & Sound Nursery & Kidzclub data on any non-authorised Safe & Sound Nursery & Kidzclub equipment
· Give or transfer Safe & Sound Nursery & Kidzclub data or software to any person or organisation outside Safe & Sound Nursery & Kidzclub without the authority of Safe & Sound Nursery & Kidzclub.
Nursery and kids club managers must ensure that individuals are given clear direction on the extent and limits of their authority with regard to IT systems and data.

Internet and email Conditions of Use
Use of Safe & Sound Nursery & Kidzclub internet and email is intended for business use. Personal use is permitted where such use does not affect the individual’s business performance, is not detrimental to Safe & Sound Nursery & Kidzclub in any way, not in breach of any term and condition of employment and does not place the individual at Safe & Sound Nursery & Kidzclub in breach of statutory or other legal obligations.
All individuals are accountable for their actions on the internet and email systems.
Individuals must not:
· Use the internet or email for the purposes of harassment or abuse.
· Use profanity, obscenities, or derogatory remarks in communications
· Access, download, send or receive any data (including images), which Safe & Sound Nursery & Kidzclub considers offensive in any way, including sexually explicit, discriminatory, defamatory or libellous material.
· Use the internet or email to make personal gains or conduct a personal business
· Use the internet or email to gamble
· Use the email systems in a way that could affect its reliability or effectiveness, for example distributing chain letters or spam.
· Place any information on the Internet that relates to Safe & Sound Nursery & Kidzclub, alter any information about it, or express any opinion about Safe & Sound Nursery & Kidzclub, unless they are specifically authorised to do this.
· Send unprotected sensitive or confidential information externally.
· Make official commitments through the internet or email on behalf of Safe & Sound Nursery & Kidzclub unless authorised to do so.
· Download copyrighted material such as music media (MP3) files, film and video files (not an exhaustive list) without appropriate approval.
· In any way infringe any copyright, database rights, trademarks or other intellectual property.
· Download any software from the internet without prior approval of the management team.
· Connect Safe & Sound Nursery & Kidzclub devices to the internet using non-standard connections
Clear Desk and Clear Screen Policy
In order to reduce the risk of unauthorised access or loss of information, Safe & Sound Nursery & Kidzclub enforces a clear desk and screen policy as follows:
· Personal or confidential business information must be protected using security features provided for example:
· Computers must be logged off/locked or protected with a screen locking mechanism controlled by a password when unattended.
· Care must be taken to not leave confidential material on printers or photocopiers.
· All business-related printed matter must be disposed of using confidential waste bins or shredders.
Working Off-site
It is accepted that laptops and mobile devices will be taken off-site. The following controls must be applied:
· Equipment and media taken off-site must not be left unattended in public places and not left in sight in a car.
· Laptops must be carried as hand luggage when travelling.
· Information should be protected against loss or compromise when working remotely (for example at home or in public places). Laptop encryption must be used.
· Particular care should be taken with the use of mobile devices such as laptops, mobile phones, smartphones and tablets. They must be protected at least by a password or a PIN and, where available, encryption.
Mobile Storage Devices
Mobile devices such as memory sticks, CDs, DVDs and removable hard drives must be used only in situations when network connectivity is unavailable or there is no other secure method of transferring data. Only Safe & Sound Nursery & Kidzclub authorised mobile storage devices with encryption enabled must be used, when transferring sensitive or confidential data.
Employees must use only software that is authorised by Safe & Sound Nursery & Kidzclub on Safe & Sound Nursery & Kidzclub computers. Authorised software must be used in accordance with the software supplier’s licensing agreements. All software on Safe & Sound Nursery & Kidzclub computers must be approved and installed by Safe & Sound Nursery & Kidzclub management.
Individuals must not:
· Store personal files such as music, video, photographs or games on Safe & Sound Nursery & Kidzclub IT equipment
All PCs and laptops have antivirus software installed to detect and remove any virus automatically.
Individuals must not:
· Remove or disable anti-virus software
· Attempt to remove virus-infected files or clean up an infection, other than by the use of approved Safe & Sound Nursery & Kidzclub anti-virus software and procedures.
Telephony (Voice) Equipment Conditions of Use
Use of Safe & Sound Nursery & Kidzclub voice equipment is intended for business use. Individuals must not use Safe & Sound Nursery & Kidzclub facilities for sending or receiving private communications
on personal matters, except in exceptional circumstances. All non-urgent personal communications should be made at an individual’s own expense using alternative means of communications
Individuals must not:
· Use Safe & Sound Nursery & Kidzclub voice for conducting private business
· Make hoax or threatening calls to internal or external destinations
· Accept reverse charge calls from domestic or International operators, unless it is for
business use
Actions upon Termination of Contract
All Safe & Sound Nursery & Kidzclub equipment and data, for example laptops and mobile devices including telephones, smartphones, USB memory devices and CDs/DVDs, must be returned to Safe & Sound Nursery & Kidzclub at termination of contract.
All Safe & Sound Nursery & Kidzclub data or intellectual property developed or gained during the period of employment remains the property of Safe & Sound Nursery & Kidzclub and must not be retained beyond termination or reused for any other purpose.
Monitoring and Filtering
All data that is created and stored on Safe & Sound Nursery & Kidzclub computers is the property of Safe & Sound Nursery & Kidzclub and there is no official provision for individual data privacy, however wherever possible Safe & Sound Nursery & Kidzclub will avoid opening personal emails.
IT system logging will take place where appropriate, and investigations will be commenced where reasonable suspicion exists of a breach of this or any other policy. Safe & Sound Nursery & Kidzclub has the right (under certain conditions) to monitor activity on its systems, including internet and email use, in order to ensure systems security and effective operation, and to protect against misuse.
Any monitoring will be carried out in accordance with audited, controlled internal processes, the UK Data Protection Act 1998, the Regulation of Investigatory Powers Act 2000 and the
Telecommunications (Lawful Business Practice Interception of Communications) Regulations 2000
It is your responsibility to report suspected breaches of security policy without delay to the Nursery and Kids club management team.
All breaches of information security policies will be investigated. Where investigations reveal misconduct, disciplinary action may follow in line with Safe & Sound Nursery & Kidzclub disciplinary procedures.
Access to staff personal data
• Employees are allowed to have access to all personal data about them held on manual or computer records under the Data Protection Act (1998). The Act requires the organisation to action requests for access to personal data within one month.

• Should an employee request access to their personal data, the request must be addressed in writing to the relevant line manager. The request will be judged in the light of the nature of the personal data and the frequency with which they are updated. The employee will be informed whether or not the request is to be granted. If it is, the information will be provided within one month of the date of the request.

• In the event of a disagreement between an employee and the line manager regarding personal data, the matter should be taken up under the Safe & Sound Nursery & Kidzclub grievance procedure.

• The right of employees to see information held about them is extended to information held in paper record-keeping systems as well as computerised systems.

• There are some exemptions; for example employees will not be able to see employment references about them supplied in confidence.

• Employee data cannot be used for direct marketing (including fundraising) if the data subject objects. Approval to use employee data for marketing purposes must be sought from the individual employees in question.

Under the new General Data Protection Regulations (GDPR) All Early years and Childcare settings are required to have transparency on the way they collate, store and use any personal information pertaining to the children in their care and their families. Parents have the right to ask that personal data is destroyed or deleted once they have left a setting providing deleting the material does not impact on Ofsted and legal regulations. Please refer to our Privacy Agreement.
Data required by our childcare setting to ensure that we follow all GDPR and Ofsted requirements are as follows
• Personal information-
• Parents names,
• Childs name
• DOB Address
• Contact Details
• Drs name
• Parental Responsibility
• Medical information
Under the new GDPR we are required to inform parents of how personal information is collected, stored and used, in this setting all information is paper based and is kept in a secure lockable filing cupboard, no unauthorised persons are allowed to access it without parental permission. Information cannot be shared without parental permission unless it is a Safeguarding concern Mobile numbers are stored on the nursery / kidzclub mobile phone as supplied by parents, once a parent leaves this information will be deleted from the phone. Our nursery and kidzclub setting uses Facebook to share photos and pertinent information to all parents about the children’s day to day activities and routine, this will continue under the new GDPR and again all data will be deleted at parents request. Parents are asked for prior consent to include photographs of their child on the nursery / kidzclub website and Facebook page.
We use a camera to take photos of your child which are used in your childs learning journey and are deleted as soon as they are printed, group photos are placed in other childrens files on the understanding that once another child leaves the setting, when their learning journey is given to parents as required under Ofsted regulations, those photos are no longer the responsibility of the nursery and kidzclub setting and cannot be deleted or destroyed even if requested.
In order to comply with GDPR we are required to inform you that you may access any personal data we hold on your child or your family and we agree to hold all this information securely until such time as you request deletion providing this does not compromise Ofsted, DFE or HMRC regulations. Any Data relating to Safeguarding/Accidents or Incidents must be retained until the individual child reaches the age of 21 years and 3 months as required by law so is exempt from the privacy laws as Safeguarding concerns override any other requirements or regulations.
For details of how long we are required to hold pertinent data on your family or child please see the list below
• Contracts.
• Shared care information sheets
• Permission sheets
• Accounts
• Funding sheets
SENSITIVE INFORMATION-Kept until child reaches 21 years and 3 months of age
• Accident sheets
• Incident sheets
• Injuries sheets
• Safeguarding concerns
• PHOTOGRAPHS-Deleted as soon as child leaves unless written permission is obtained in which case they will be kept securely and only used on the nursery Facebook page and website.
• LEARNING JOURNEYS-Go with child when they leave